Assistant Contract Manager (Housekeeping)

iss facility services private limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

iss facility services private limited in Singapore seeks an experienced Facilities Manager to lead day-to-day management and service of client contracts in a hospital environment. You will ensure cost-effective, quality service, compliance with statutory requirements, and continuous improvement of facilities operations.

You will oversee policy development, manpower planning, induction, skills upgrading, and staff retention, while driving engagement with both employees and clients to meet

Qualifications

• 2+ years of progressive management experience in a hospital environment services industry.
• Ability to lead, organize and manage people for facility services projects.
• Knowledge of contracts, documents, management systems/methods/tools.

Responsibilities

• Provide contract/operation/service leadership and implement consistent policies and controls in contract execution.
• Maintain service level agreements and KPIs for services and review regularly.
• Meet contractual manpower needs and ensure induction, skills upgrading and retention.
• Ensure compliance with local government legislation and effective employee management.
• Drive employee and customer engagement processes and improvements.
• Ensure all statutory compliance and act as primary contact for all contract services, perform risk assessments.
• Develop systems/programs to improve quality and efficient utilization of equipment and labour.

Skills

People management

Contract management

Negotiation

Education

Degree or Diploma in Management or related field

Job description

Job Description & Requirements

The incumbent will be responsible for carrying out day-to-day management and service of the client according to contractual agreement and ensure that quality service is provided cost-effectively to meet the evolving needs of the business.

Job Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution.
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs.
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention.
• Effective employee management and ensure compliance with local government legislation.
• Drive employee and customer engagement process and improvements.
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments.
• Develop systems/ programs to improve quality, efficient utilisation of equipment and materials and the productive use of labour.

Personal & Professional Qualifications

• Degree or Diploma in Management or relevant professional qualification or closely related field with minimum 2 or more years of progressive management experience working in a hospital environment services industry.
• Able to excel in a dynamic and demanding hospital environment while effectively leading, organizing, and managing people for facility services projects.
• Knowledge of contracts, documents, management of Systems/ methods/ tools/ equipment/ materials and administrative procedures in a business-focused environment.
• Effective negotiating and influencing skills with a positive and forward-looking proactive approach.