Senior Assistant Manager, Service Ops

National University Polyclinics; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

National University Hospital in Singapore is seeking an Operations professional within the Service Ops team to drive service excellence and enhance patient experience. You will collaborate with clinic and ward stakeholders to identify improvements and execute change initiatives.

The role emphasizes data-driven decision making, project management, and effective communication as you implement initiatives and monitor outcomes to continuously improve operations.

Qualifications

• Bachelor’s degree required.
• 2–3 years in an operations role, preferably within healthcare.
• Familiar with project management concepts.
• Willing to learn change management principles.
• Familiarity with using data to drive initiatives.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Team-oriented with ability to adapt in a dynamic healthcare environment.

Responsibilities

• Engage stakeholders to identify improvement opportunities and develop initiatives.
• Design and implement change management plans aligned with NUH Service Delivery System.
• Monitor outcomes using operational data and provide data-driven recommendations.

Skills

Stakeholder management

Data analysis

Project management

Change management

Communication skills

Team collaboration

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Institution: National University Hospital

Overview

This role is central to fostering a culture of service excellence and reinforcing the importance of ‘Incredible Care’ in a tertiary hospital setting. The individual, as part of Service Ops team, will work closely with various stakeholders, collaborate in joint initiatives, identify areas of improvements, and execute change management plans to enhance patient experience and satisfaction.

Job Responsibilities

1. 1. Engage stakeholders such as clinic and ward managers etc, tap on insights from patient feedback and department operational data to:
   1. Identify areas of improvements
   2. Develop initiatives
   3. Design and implement change management plans, in line with NUH Service Delivery System to improve patient experience
   4. Develop and manage timelines
   5. Collaborate with stakeholders to ensure initiatives are well integrated into daily operations
2. 2.Monitor and evaluate the effectiveness of implemented initiatives, making data-driven recommendations for continuous improvement

Requirements

• Bachelor’s degree
• 2-3 years of experience in an operations role, preferably within the healthcare sector or customer service setting.
• Familiarity and experience with project management concepts
• Experience with, or willingness to learn change management principles
• Familiarity with use of data to drive initiatives
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills, with the ability to interact with various stakeholders
• Enthusiasm for continuous learning and professional development in the field of patient experience
• Demonstrated ability to work effectively in team environments.
• Attention to detail, ability to learn and adapt quickly in a dynamic healthcare environment.