Senior Assistant Manager/Assistant Manager (Research Support)

Nanyang Technological University Singapore; Singapore; On-site; SGD 44,640 - 78,120; Full time

Job summary

NTU's Research Support Office seeks a motivated individual to support the administration and continuous improvement of NTU's research systems. You will assist users and stakeholders across the research environment.

The role covers user support, system maintenance, training materials, and collaboration with IT teams and vendors to enhance processes and research workflows.

Qualifications

• Bachelor’s degree in systems, business, administration, projects, or related field.
• Strong interest or experience in systems support, research administration, grant management, or process improvement.
• Fast learner with ability to navigate specialized IT systems and solve problems.
• Strong communication and stakeholder management, able to work independently.
• Experience in end-user support, research/project management, or implementing IT applications is an advantage. Proficiency in MS Office.

Responsibilities

• Provide first-level support for research system users and resolve functional issues.
• Monitor and manage user queries through service portals.
• Liaise with IT teams and vendors on system issues and enhancements.
• Support system testing, maintenance, audits, and change requests.
• Maintain user guides, FAQs, and training materials.
• Coordinate user training sessions, briefings, and system communications.
• Participate in system review meetings and track follow-up actions.
• Support process reviews and system enhancement initiatives.
• Work with internal stakeholders, IT teams, and vendors to improve user experience and operational effectiveness.
• Support grant management and research administration activities.

Skills

User support

System administration

Grant management

Stakeholder management

Training & documentation

Microsoft Office

Education

Bachelor's degree

Tools

IT systems

Job description

Nanyang Technological University (NTU) is a leading research-intensive university in Singapore. The Research Support Office is seeking a motivated individual to support the administration and continuous improvement of NTU's research systems.

Key Responsibilities

User Support and Management

• Provide first-level support for research system users and resolve functional issues.
• Monitor and manage user queries through service portals.
• Liaise with IT teams and vendors on system issues and enhancements.
• Support system testing, maintenance, audits, and change requests.

Training And Documentation

• Maintain user guides, FAQs, and training materials.
• Coordinate user training sessions, briefings, and system communications.

System Support, Maintenance And Management

• Participate in system review meetings and track follow-up actions.
• Support process reviews and system enhancement initiatives.
• Work with internal stakeholders, IT teams, and vendors to improve user experience and operational effectiveness.

Grant Management And Research-Related Activities

• Support grant management and research administration activities to strengthen understanding of research workflows and system requirements.

Requirements

• Bachelor’s degree, preferably with background in systems, business, administration, projects, or a related field.
• Strong interest or experience in systems support, research administration, grant management, or process improvement.
• Fast learner who is comfortable navigating and using specialized IT systems; quick-thinking, resilient, resourceful, and equipped with strong problem‑solving and critical‑thinking skills.
• Strong communication and stakeholder management skills, with the ability to work independently and collaboratively in a fast‑paced environment.
• Prior experience in an end‑user support environment, research/project management, or implementing, managing, or supporting IT applications will be an advantage. Proficiency in Microsoft Office applications.

Hiring Institution

NTU