IT Technician & Research Assistant

Nanyang Technological University NTU; Singapore; On-site; SGD 39,000 - 50,000; Full time

Benefits offered by this job

AWS included

Medical coverage

Access to facilities

Generous annual leave

Professional development

Multicultural environment

Job summary

Nanyang Technological University NTU in Jurong West seeks an IT Technician & Research Assistant to support computing labs, manage high-end workstations, and assist researchers with data collection.

The role combines IT infrastructure tasks with research support, requiring hands-on hardware/OS knowledge and collaboration with faculty and students across labs.

Qualifications

• Diploma or Bachelor's in Information Technology, Computer Science, Computer Engineering or related field.
• Experience in IT technical support or lab assistance in higher education or research settings.
• Strong knowledge of Linux/Windows OS administration and network basics.

Responsibilities

• Install, configure and maintain lab IT hardware, servers and workstations.
• Set up experimental IT testbeds, data pipelines and cloud environments.
• Provide first-level IT support and hardware troubleshooting for researchers.
• Manage asset inventories, licenses, backups and maintenance logs.
• Assist with literature searches and preparation of technical reports.
• Enforce IT security guidelines and access control in labs.
• Coordinate procurement for IT hardware and software tools.

Skills

IT support

Hardware troubleshooting

Lab assistance

Team collaboration

Education

Diploma in IT/CS/Engineering

Bachelor's degree (preferred)

Tools

Linux

Windows OS

Shell/Python scripting

Job description

Company: NANYANG TECHNOLOGICAL UNIVERSITY NTU

Location: Jurong West, West Region, Singapore

Employment Type: Full-time

Working Hours: 5 days per week

Salary: SGD 3,500–4,500 per month

About the role

We are seeking a versatile and technically skilled IT Technician & Research Assistant to provide combined IT infrastructure support and technical research assistance within our computing research laboratories. The successful candidate will maintain lab IT equipment, manage high-performance workstations, support software setup for research projects, assist researchers with data collection, and ensure smooth daily operations across technical research facilities.

Key responsibilities

Install, configure, and maintain research laboratory IT hardware, servers, specialized workstations, and scientific software equipment.

Assist research teams in setting up experimental IT testbeds, data collection pipelines, network configurations, and cloud computing environments.

Provide first-level IT technical support, hardware troubleshooting, operating system maintenance (Linux/Windows), and peripherals setup for lab researchers.

Manage laboratory asset inventories, software licensing records, data backup systems, and equipment maintenance logs.

Assist in conducting literature searches, gathering research data, and preparing technical documentation or experimental reports.

Enforce laboratory safety protocols, user access control, and IT security guidelines across computing facilities.

Coordinate procurement requests for IT hardware components, consumable laboratory supplies, and specialized software tools.

Liaise with central university IT departments and external equipment vendors for system upgrades and hardware repairs.

About you

Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.

Relevant experience in IT technical support, hardware administration, or research lab assistance within higher education or scientific research settings.

Strong practical knowledge of Linux/Windows OS administration, network fundamentals, and basic hardware troubleshooting.

Basic proficiency in programming or scripting languages (e.g., Python, Bash, Shell) used for system administration or data handling.

Excellent organizational skills with meticulous attention to detail in asset management and documentation.

Strong communication and interpersonal skills to collaborate effectively with faculty members, research fellows, and students.

Ability to multi-task between immediate IT troubleshooting and structured research project support tasks.

Benefits

Competitive base salary with Annual Wage Supplement (AWS) and variable performance incentives.

Comprehensive outpatient, specialist, dental, and hospitalization medical coverage.

Access to world-class university research facilities, libraries, and fitness amenities.

Generous annual leave entitlements and structured professional development programs.

Vibrant, innovative, and multicultural academic research environment.