Senior AR/Credit Control Executive

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

MCI CAREER SERVICES PTE. LTD. in Singapore invites a skilled Credit Control professional to manage accounts receivable, monitor ageing, and lead debt recovery efforts across multiple platforms.

You will perform credit assessments, approve terms, reconcile payments, liaise with internal teams, and support audit activities while maintaining high accuracy and strong customer communication in English and Mandarin.

Qualifications

• Diploma or Degree in Accounting, Finance, Business Administration or related discipline.
• Minimum 4 years of experience in Credit Control, Accounts Receivable or related field.
• Strong knowledge of AR, credit control and debt collection processes.
• Excellent communication and interpersonal skills; able to follow up with customers professionally.
• Proactive, organized and detail-oriented with good problem-solving abilities.
• Proficiency in English and Mandarin for effective communication with customers and partners.
• Experience with SAP S/4HANA and Ariba is advantageous.

Responsibilities

• Manage accounts receivable portfolio and ensure timely collection per terms and policies.
• Monitor ageing reports and overdue balances; take proactive follow-up actions.
• Conduct customer visits to facilitate debt recovery and resolve issues.
• Investigate and resolve overdue accounts and payment discrepancies.
• Ensure compliance with Credit Control Policy and suggest process improvements.
• Evaluate new credit applications and determine limits and terms.
• Manage approval process for sales orders under credit requirements.
• Reconcile customer accounts monthly and verify Stripe and ERP payments.
• Prepare Statements of Account and respond to billing inquiries.
• Handle invoicing for online platforms and supermarket customers using Ariba and portal systems.
• Maintain documentation for credit control, debt recovery and audits.

Skills

Accounts receivable

Credit control

Debt collection

MS Excel

SAP S/4HANA

Mandarin

Communication skills

Education

Accounting/Finance degree

Tools

SAP S/4HANA

Ariba

Stripe

Job description

Job Responsibilities

Credit Control & Debt Recovery

• Manage the company's accounts receivable portfolio and ensure timely collection of outstanding debts in accordance with established credit terms and policies.
• Monitor customer accounts, ageing reports and overdue balances, and take proactive follow-up actions through calls, emails and other appropriate communication channels.
• Conduct customer visits where necessary to facilitate debt recovery and resolve payment issues.
• Investigate and resolve overdue accounts, payment discrepancies and other credit-related issues in collaboration with the relevant internal departments.
• Ensure compliance with the Company's Credit Control Policy and recommend improvements to credit control processes where appropriate.

Credit Assessment & Approval

• Evaluate new customer credit applications and conduct credit assessments/checks to determine appropriate credit limits and payment terms.
• Recommend suitable credit terms and limits for new and existing customers based on credit assessments and payment history.
• Manage the approval process for sales orders that fall under the Company's credit approval requirements.
• Monitor customer credit exposure and escalation potential credit risks to management in a timely manner.

Accounts Receivable & Reconciliation

• Perform monthly reconciliation of customer accounts, invoices and payments, ensuring accuracy and completeness of records.
• Reconcile payments processed through Stripe and other payment platforms against the ERP system.
• Investigate and resolve discrepancies relating to invoices, payments, credit notes and customer accounts.
• Prepare and issue Statements of Account to customers and follow up on outstanding balances.
• Respond promptly and professionally to customer and internal enquiries relating to billing, payments and account balances.
• Review customer refund requests in accordance with Company SOP and process the necessary documentation for approval.

Billing, Rebates & Credit/Debit Notes

• Manage invoicing requirements for online platforms and supermarket customers, including Cold Storage, FairPrice and Prime Supermarket.
• Manage and process invoices through various customer and e-procurement portals, including Ariba and relevant government e-invoicing platforms.
• Set up and maintain sales rebates in SAP and process customers' sales rebate credit notes.
• Prepare manual debit and credit notes for local and overseas customers where required.
• Ensure all billing, rebate and credit/debit note transactions are properly recorded and supported by the relevant documentation.

Trade Credit & Administrative Support

• Handle administrative matters relating to trade credit insurance, credit card payments and third-party debt collection.
• Liaise with insurance providers, debt collection agencies, payment service providers and other external vendors when necessary.
• Maintain proper documentation and records relating to credit control, debt recovery and customer accounts.
• Participate in and provide support for annual audits, company stock-take and other finance-related activities.
• Identify opportunities to improve accounts receivable and credit control processes, systems and work procedures.
• Perform other ad-hoc duties and assignments as may be assigned by Management.

Job Requirements

• Diploma or Degree in Accounting, Finance, Business Administration or a related discipline.
• Minimum 4 years of relevant experience in Credit Control, Accounts Receivable, Finance or a related function.
• Strong knowledge and practical experience in accounts receivable, credit control and debt collection processes.
• Good communication and interpersonal skills, with the confidence and ability to follow up professionally with customers on outstanding payments.
• Proactive, organised and detail-oriented, with strong follow-up and problem-solving skills.
• Able to work independently as well as collaborate effectively with internal departments and external parties.
• Positive attitude, responsible and a good team player.
• Proficiency in both English and Mandarin is essential to communicate effectively with customers and business partners.
• Proficient in Microsoft Office, particularly MS Excel.
• Experience with SAP S/4HANA is an added advantage.
• Experience with supermarket, online retail or e-procurement invoicing/payment portals such as Ariba will be advantageous.

Mon - Fri (830am - 545pm), Alternate Sat (830am - 1230pm)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.