Senior Application Support Lead — AVP

Citigroup; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Citi is seeking a Senior Application Support Analyst to join the SMBF Production Management team in Singapore. You will play a key role in running and maintaining the production environment for reconciliation applications, enabling Operations and Risk & Control users to service clients confidently.

You will collaborate with APAC, EMEA and NAM teams to ensure 24/7 support, working with Level 1 Support, Application Technology Development, and Infrastructure teams.

Responsabilités

• Provide technical and business support for Citi users, delivering quick resolutions to issues and driving stability and efficiency improvements.
• Maintain production environments with high observability, resiliency, and recoverability.
• Collaborate with regional teams to provide stable production coverage for the business.
• Manage and support applications and their operating environments with focus on stability and SLAs.
• Perform incident and problem resolution with root-cause analysis and escalation when needed.
• Champion stability initiatives to enable high availability for business-as-usual operations.

Description du poste

Citi is seeking a Senior Application Support Analyst to join the SMBF Production Management team in Singapore. You will play a key role in running and maintaining the production environment for reconciliation applications, enabling Operations and Risk & Control users to service clients confidently.

You will collaborate with APAC, EMEA and NAM teams to ensure 24/7 support, working with Level 1 Support, Application Technology Development, and Infrastructure teams.