Senior Application Support Analyst, Assistant Vice President

Citigroup; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Citi is seeking a Senior Application Support Analyst to join the SMBF Production Management team in Singapore. You will play a key role in running and maintaining the production environment for reconciliation applications, enabling Operations and Risk & Control users to service clients confidently.

You will collaborate with APAC, EMEA and NAM teams to ensure 24/7 support, working with Level 1 Support, Application Technology Development, and Infrastructure teams.

Responsabilités

• Provide technical and business support for Citi users, delivering quick resolutions to issues and driving stability and efficiency improvements.
• Maintain production environments with high observability, resiliency, and recoverability.
• Collaborate with regional teams to provide stable production coverage for the business.
• Manage and support applications and their operating environments with focus on stability and SLAs.
• Perform incident and problem resolution with root-cause analysis and escalation when needed.
• Champion stability initiatives to enable high availability for business-as-usual operations.

Description du poste

Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi's mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi's technology team is growing. We're looking for talented, driven individuals to help build the future of global banking. At Citi, you'll have the chance to build the career you want, with the scale, inclusive culture, and technology to support you.

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi's unmatched globality and vast expertise.

About the Team: SMBF Production Management

Our Production Management team provides critical business and technical support to the Security ,Markets, Banking and Functions (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

Citi's distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We're a forward-thinking team. We're looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

Role and Position Overview

Working as a Senior Application Support Analyst , you will play an integral role in running and maintaining the production environment for reconciliation applications so that our Operations and Risk & Control users can confidently service their clients. You will be a member of a highly efficient team which is focused on building a robust Production Support platform through utilizing the latest technologies and SRE disciplines.

The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.

Functional Key Responsibilities

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Support coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
• Ens