APAC Client Processing Lead – Settlements & Service

BNY

Singapore

On-site

SGD 120,000 - 180,000

Full time

3 days ago

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Job summary

BNY is seeking an experienced Senior Specialist, Client Processing to join our Global Clearing Platform in Singapore. This role provides subject-matter expertise across settlement, custody and client service, supporting the One Platform model across APAC.

You will lead complex settlement activities, manage escalation points, and collaborate with multiple teams to strengthen client relationships. The ideal candidate brings deep operations knowledge and strong communication skills for senior

Qualifications

Significant experience in securities operations, settlements, global custody, clearing, trade support, cash operations, or client operations.
Strong experience supporting institutional, broker-dealer, wealth management, custody or clearing clients in a client-facing operational capacity.
Advanced understanding of settlement lifecycle processes, reconciliations, fails management, operational controls and risk management.
Advanced understanding of global custody models, cross-border transfers, market infrastructure, depositories and international settlement practices.
Strong knowledge of Euroclear, DTC, SWIFT messaging, custody arrangements and APAC market practices preferred.
Proven ability to influence outcomes and lead discussions with senior client stakeholders and internal management teams.

Responsibilities

Provide senior-level oversight and subject-matter expertise across pre-settlement and post-settlement transaction flows.
Lead complex settlement and clearance activities, including fails management, buy-ins, reconciliations and high-priority client, agent and broker queries.
Act as an escalation point for operational issues, transaction disputes, risk items and time-sensitive market events, ensuring clear ownership and resolution.
Provide operational expertise across custody networks, Euroclear, DTC, cross-border transfers, corporate actions and APAC market practices.
Serve as a senior operational representative in APAC client meetings, service reviews, onboarding discussions, due diligence exercises and operational workshops.
Partner with Client Coverage, Client Service, Relationship Management, Product and Operations teams to strengthen client relationships, improve service perception and support regional growth.
Provide strategic APAC clients with operational consultancy, market guidance, service-improvement recommendations and issue-resolution leadership.
Lead discussions regarding settlement processes, market requirements, service enhancements, operating models and emerging client needs.
Drive operational excellence by ensuring client issues are actively managed, root causes are identified and sustainable corrective actions are implemented.
Improve the quality, accuracy, completeness and timeliness of operational communications delivered to clients and internal stakeholders.
Prepare and deliver operational presentations, service updates, metrics, risk assessments and proposed solutions to internal and external audiences.
Lead process improvements that reduce operational risk, improve efficiency and advance the adoption of automation, AI and digital tools.
Maintain strong controls, procedures, KRIs, KPIs and governance standards, while coaching colleagues and supporting resilient follow-the-sun coverage.