Senior Annual Fee Retention Specialist

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking a Customer Service professional in Singapore to handle inbound and outbound calls, address enquiries on credit cards and banking products, and perform cross-selling based on customer needs. The role requires strong communication and independent work in a fast-paced environment.

Successful candidates will document interactions in CRM, follow up on required documentation, and adhere to compliance and data privacy standards while achieving individual and

Qualifications

• Min GCE O Levels with 1–3 years in customer service or contact centre.
• Experience with Credit Card operations and retention is advantageous.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
• Handle customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
• Perform cross-selling of financial products and services based on customer needs and eligibility.
• Ensure accurate and timely documentation of customer interactions in CRM systems.
• Follow up on pending documentation and application requirements via email and phone.
• Adhere to compliance, data privacy, and operational guidelines.
• Escalate complex or unresolved issues to the appropriate teams for further handling.
• Meet individual and team KPIs, including service quality, productivity, and sales targets.

Skills

Customer service

Communication

CRM systems

Microsoft Office

Sales oriented

Education

GCE O Levels

Tools

Microsoft Office

Job description

1011 United Overseas Bank Ltd is seeking a Customer Service professional in Singapore to handle inbound and outbound calls, address enquiries on credit cards and banking products, and perform cross-selling based on customer needs. The role requires strong communication and independent work in a fast-paced environment.

Successful candidates will document interactions in CRM, follow up on required documentation, and adhere to compliance and data privacy standards while achieving individual and