Senior Retention & Customer Success Officer

UOB; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

UOB is seeking a Senior Officer, Retention Officer in Singapore to handle customer inquiries over phone and ensure a positive service experience. This role involves cross-selling financial products, documenting customer interactions in CRM, and meeting individual sales targets. Ideal candidates possess strong communication skills and a knack for problem solving in a fast-paced environment. Join UOB, a leading bank in Asia, and make a difference in customer banking experience.

Qualifications

• Excellent communication skills to handle customer inquiries effectively.
• Ability to meet KPIs related to service quality and sales.
• Experience in a customer-facing role preferred.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide information on Credit Cards and Unsecured Loans.
• Document customer interactions in CRM systems.
• Follow up on pending applications and document requirements.
• Escalate unresolved issues to appropriate teams.

Skills

Customer service expertise

Cross-selling financial products

CRM documentation

Problem-solving skills

Job description

UOB is seeking a Senior Officer, Retention Officer in Singapore to handle customer inquiries over phone and ensure a positive service experience. This role involves cross-selling financial products, documenting customer interactions in CRM, and meeting individual sales targets. Ideal candidates possess strong communication skills and a knack for problem solving in a fast-paced environment. Join UOB, a leading bank in Asia, and make a difference in customer banking experience.