Privilege Client Relations Lead — Retention & Growth

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a skilled professional to support UOB Privilege clients, strengthening and sustaining relationships while coordinating service resolutions and adherence to KYC/AML standards.

The role focuses on delivering high-quality service, cross-functional collaboration, and contributing to client retention and deposit growth within a regulated banking environment.

Qualifications

• 3 to 8 years of relevant experience in banking, client servicing, or relationship management.
• Experience with affluent or retail segments is preferred.
• Exposure to AML/KYC or regulatory processes is advantageous.

Responsibilities

• Serve as the primary service liaison for Privilege clients, ensuring efficient resolution of queries and consistent delivery of high service standards.
• Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing, and administrative touchpoints.
• Provide timely and accurate information, ensuring client needs are addressed professionally.
• Uphold KYC and AML responsibilities.
• Contribute to key business metrics through service excellence, including gate outflow, acquire deposit, and improve qualified ratio.

Skills

Client relationship management

Service excellence

Operational discipline

Stakeholder management

Strategic engagement

Job description

1011 United Overseas Bank Ltd in Singapore seeks a skilled professional to support UOB Privilege clients, strengthening and sustaining relationships while coordinating service resolutions and adherence to KYC/AML standards.

The role focuses on delivering high-quality service, cross-functional collaboration, and contributing to client retention and deposit growth within a regulated banking environment.