Senior Airfreight Customer Service Lead (CargoWise)

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

MTC Consulting Pte Ltd is seeking an experienced airfreight coordinator in Singapore to manage end-to-end import/export shipments and act as the primary customer contact. The role requires 5+ years in airfreight or freight forwarding and proficiency in CargoWise.

This is a permanent, on-site position located at 40 Alps Avenue, Singapore, with AWS and a variable bonus package. You will coordinate with airlines, customs, and internal teams to ensure timely shipments, maintain records, and drive

Qualifications

• Diploma or equivalent qualification.
• At least 5 years of airfreight/freight forwarding experience.
• Proficient in CargoWise.

Responsibilities

• Manage end-to-end airfreight import and export shipments, including booking, documentation, customs clearance, billing, and shipment closure.
• Act as the main point of contact for customers, providing shipment updates and resolving operational issues.
• Coordinate with airlines, ground handlers, trucking partners, customs, and internal teams to ensure smooth shipment execution.
• Ensure compliance with SLAs, KPIs, regulatory requirements, and internal procedures.
• Handle complex or high-value shipments and resolve delays, documentation discrepancies, and customs issues.
• Maintain accurate shipment records, reports, and regulatory documentation.
• Identify process improvements to enhance operational efficiency and customer service.
• Guide junior customer service staff on airfreight procedures and documentation.
• Escalate unresolved operational or customer issues to management when necessary.

Education

Diploma

Tools

CargoWise

Job description

MTC Consulting Pte Ltd is seeking an experienced airfreight coordinator in Singapore to manage end-to-end import/export shipments and act as the primary customer contact. The role requires 5+ years in airfreight or freight forwarding and proficiency in CargoWise.

This is a permanent, on-site position located at 40 Alps Avenue, Singapore, with AWS and a variable bonus package. You will coordinate with airlines, customs, and internal teams to ensure timely shipments, maintain records, and drive