Senior Air Operations Coordinator

FedEx Logistics; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

FedEx Logistics is seeking a Senior Clerk/Coordinator for Air Operations in Singapore. The role focuses on planning, organizing, and controlling air operation activities to ensure compliance and high service quality at minimal cost.

You will manage bookings, invoicing, and coordination with internal teams and overseas offices to meet SOPs and client needs. You will interact with customers daily via email and phone, handle documentation, and support bids and proposals while maintaining accurate

Qualifications

• Academic: GCE ‘O’ Level and above.
• Experience & knowledge: At least two (2) years’ experience in customer service/operations in freight forwarding industry.
• Experience & knowledge: Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
• Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
• Basic accounting knowledge is required.
• Proficiency in MS Office applications.
• Fluent in English and local languages.
• Customs Competency Test.

Responsibilities

• Execute air freight shipments.
• Receive and set up shipment booking from customers.
• Liaise with internal air pricing for space booking.
• Coordinate air exports shipment with appointed Airport CFS vendor.
• Execute air exports documentation.
• Monitor and ensure all shipments are uplifted.
• Daily communication with customers by email and telephone.
• Create initial bookings/shipment job in system.
• Perform invoicing/accrual on shipments handled.
• Arrange for shipment pick up with Airport CFS vendor.

Skills

Interpersonal skills

Customer service

Communication

Attention to detail

Education

GCE O Level and above

Tools

MS Office

Cargowise

Job description

FedEx Logistics is seeking a Senior Clerk/Coordinator for Air Operations in Singapore. The role focuses on planning, organizing, and controlling air operation activities to ensure compliance and high service quality at minimal cost.

You will manage bookings, invoicing, and coordination with internal teams and overseas offices to meet SOPs and client needs. You will interact with customers daily via email and phone, handle documentation, and support bids and proposals while maintaining accurate