Senior Air Freight Export Specialist – Semiconductors

dhl global forwarding (singapore) pte. ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding (Singapore) Pte. Ltd. is seeking a Customer Management professional to act as the primary contact for key semiconductor and capital equipment customers in Singapore.

You will handle inquiries, manage shipments, and drive service excellence within export shipments. The role requires coordinating end-to-end shipments, ensuring timely bookings, documentation, customs clearance, and delivery arrangements while maintaining strong relationships and adhering to customer SOPs and

Qualifications

• Diploma or degree with 4–6 years' experience.
• Strong understanding of air freight and export shipments.
• Ability to multitask and manage priorities.
• Independent and team-oriented.

Responsibilities

• Act as the primary contact for assigned customers.
• Develop and maintain strong customer relationships.
• Coordinate end-to-end shipment execution and documentation.
• Ensure compliance with SOPs and KPIs.
• Identify and escalate shipment exceptions.

Skills

Customer management

Shipment coordination

Operational excellence

Escalation handling

Education

Diploma/degree with 4-6 years experience

Job description

DHL Global Forwarding (Singapore) Pte. Ltd. is seeking a Customer Management professional to act as the primary contact for key semiconductor and capital equipment customers in Singapore.

You will handle inquiries, manage shipments, and drive service excellence within export shipments. The role requires coordinating end-to-end shipments, ensuring timely bookings, documentation, customs clearance, and delivery arrangements while maintaining strong relationships and adhering to customer SOPs and