Air Freight Export Senior Specialist

dhl global forwarding (singapore) pte. ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding (Singapore) Pte. Ltd. is seeking a Customer Management professional to act as the primary contact for key semiconductor and capital equipment customers in Singapore.

You will handle inquiries, manage shipments, and drive service excellence within export shipments. The role requires coordinating end-to-end shipments, ensuring timely bookings, documentation, customs clearance, and delivery arrangements while maintaining strong relationships and adhering to customer SOPs and

Qualifications

• Diploma or degree with 4–6 years' experience.
• Strong understanding of air freight and export shipments.
• Ability to multitask and manage priorities.
• Independent and team-oriented.

Responsibilities

• Act as the primary contact for assigned customers.
• Develop and maintain strong customer relationships.
• Coordinate end-to-end shipment execution and documentation.
• Ensure compliance with SOPs and KPIs.
• Identify and escalate shipment exceptions.

Skills

Customer management

Shipment coordination

Operational excellence

Escalation handling

Education

Diploma/degree with 4-6 years experience

Job description

IN THIS ROLE YOU WILL:

Customer Management

• Act as the primary contact for assigned Semiconductor and Capital Equipment customers.
• Develop and maintain strong customer relationships through regular communication and engagement.
• Manage customer inquiries, shipment updates, escalations, and service recovery activities.
• Ensure customer requirements and expectations are clearly communicated to internal stakeholders.
• Participate in customer meetings, business reviews, and operational discussions when required.

Shipment Management

• Coordinate end-to-end shipment execution.
• Monitor shipment milestones and provide proactive status updates to customers.
• Ensure timely booking, documentation, customs clearance coordination, and delivery arrangements.
• Coordinate special handling requirements for high-value semiconductor equipment and sensitive cargo.

Operational Excellence

• Ensure compliance with customer SOPs, work instructions, and quality requirements.
• Monitor shipment performance against agreed KPIs and service commitments.
• Identify operational risks and implement corrective and preventive actions.
• Support root cause analysis and continuous improvement initiatives.
• Drive operational efficiency through process optimization and automation opportunities.

Exception & Escalation Management

• Proactively identify shipment exceptions and potential service failures.
• Coordinate recovery actions with internal and external stakeholders.
• Escalate critical issues promptly and provide timely updates until resolution.
• Maintain detailed records of customer complaints, claims, and corrective actions

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Diploma/ degree with at least4-6 years of work experience
• Broad understanding of the Air Freight business, particularly in the Export shipments
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment

We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.