Senior Logistics Coordinator - Shipments & Customer Service

DHL Global Forwarding Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Job summary

DHL Global Forwarding Singapore Pte Ltd is seeking a capable Logistics Customer Service professional to manage day-to-day forwarding operations and customer communications. You will handle complaints, prepare shipping documents, and liaise with overseas offices to ensure timely, accurate data and delivery.

The role emphasizes strong English communication, knowledge of the logistics industry, and collaboration with multiple departments to optimize profitability and customer satisfaction.

Qualifications

• Diploma/degree with at least 3–5 years of related work experience.
• Knowledge of logistics industry preferred.
• Excellent communication skills (verbal and written).

Responsibilities

• Handle customer complaints and cargo claims.
• Develop customer relationships with existing customers.
• Handle ad-hoc customer enquiries on sales/rate quotation and operational issues.
• Liaise with customers and overseas offices/JV on shipping activities and documentation.
• Handle full set of shipping documents (PSA/ Customs/ Tradenet/ Portnet).
• Ensure proper cut-off procedures at month-end closing.
• Handle day-to-day operations and transactions in the forwarding area.
• Manage data entries.
• Send pre-alerts and shipping advices to customers and DGF overseas offices.
• Ensure timely dispatch of shipping documents to customers and DGF overseas offices.
• Process shipment data.
• Handle general enquiries regarding shipments, vessel's ETA and charges.
• Send shipment arrival notification letters to consignee and issue delivery orders.
• Handle tradenet/ customs documentation.
• Liaise with relevant departments upon cargo irregularity reported.
• Be responsible to ensure Full, Accurate and Timely data including shipment milestone in CW1 system.
• Be responsible to ensure ACR is updated timely.
• Be responsible to ensure Demurage, Detention, Storage and other incidental charge are recovered from customer.
• Be responsible for file profitability
• Manage any other tasks as assigned

Skills

Excellent communication skills

Knowledge of logistics industry

Education

Diploma/degree in logistics or related field

Job description

DHL Global Forwarding Singapore Pte Ltd is seeking a capable Logistics Customer Service professional to manage day-to-day forwarding operations and customer communications. You will handle complaints, prepare shipping documents, and liaise with overseas offices to ensure timely, accurate data and delivery.

The role emphasizes strong English communication, knowledge of the logistics industry, and collaboration with multiple departments to optimize profitability and customer satisfaction.