Senior Air Freight Export Specialist - Customer & Shipments

DHL Global Forwarding; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

DHL Global Forwarding is seeking a skilled Logistics Professional in Singapore to manage semiconductor and capital equipment accounts. You will act as the main liaison, build strong client relationships, and handle inquiries, updates, and escalations with a focus on service recovery.

You will coordinate end-to-end shipments, ensure timely bookings, documentation, and customs coordination, and manage special handling for high-value cargo, while upholding SOPs and quality standards.

Qualifications

• Diploma/ degree with 4–6 years of work experience.
• Broad understanding of Air Freight, esp. Export shipments.
• Ability to handle multiple priorities and work under pressure.
• Ability to work effectively independently and in a team.

Responsibilities

• Act as the primary contact for assigned Semiconductor and Capital Equipment customers.
• Develop and maintain strong customer relationships through regular communication and engagement.
• Manage customer inquiries, shipment updates, escalations, and service recovery activities.
• Ensure customer requirements and expectations are clearly communicated to internal stakeholders.
• Participate in customer meetings, business reviews, and operational discussions when required.
• Coordinate end-to-end shipment execution and monitor milestones with proactive status updates.
• Ensure timely booking, documentation, customs clearance coordination, and delivery arrangements.
• Coordinate special handling for high-value semiconductor equipment and sensitive cargo.
• Ensure compliance with customer SOPs, monitor KPIs, and drive process improvements.
• Identify risks, implement corrective actions, and support root-cause analysis.
• Proactively identify shipment exceptions and coordinate recovery actions.

Skills

Air Freight knowledge

Multitasking

Teamwork

Customer management

Education

4–6 years work experience

Job description

DHL Global Forwarding is seeking a skilled Logistics Professional in Singapore to manage semiconductor and capital equipment accounts. You will act as the main liaison, build strong client relationships, and handle inquiries, updates, and escalations with a focus on service recovery.

You will coordinate end-to-end shipments, ensure timely bookings, documentation, and customs coordination, and manage special handling for high-value cargo, while upholding SOPs and quality standards.