Senior AI Adoption & Customer Success Lead

RELATIVITY GLOBAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Relativity is hiring a Customer Success Advisor in Singapore to own end-to-end outcomes for enterprise clients leveraging the aiR Suite and RelativityOne platform. You will drive adoption, ROI, and renewal strategy across complex accounts, coordinating with product, sales, and engineering to scale AI-enabled workflows in regulated environments.

Ideal candidates have 5–8 years in customer success, consulting, or account management, with a track record of measurable outcomes and executive

Qualifications

• 5–8 years in Customer Success, Consulting, or Account Management.
• Proven record of driving measurable customer outcomes.
• Able to present data-backed ROI narratives to executives.
• Executive presence with credibility in high-stakes discussions.
• AI fluency: advise on AI adoption strategy and governance.
• Change-management capability across stakeholder levels.
• Experience leading cross-functional initiatives without formal authority.

Responsibilities

• Own outcomes end-to-end with outcome-driven plans.
• Manage health score across ROI, adoption, utilization, engagement.
• Lead multi-use case adoption strategies linking depth to ROI.
• Deliver verified outcomes as marketing assets and aim for VO status.
• Lead AI adoption at account level with plan, blockers, and next steps.
• Transform workflows and build internal ROI case for change.
• Deliver onboarding presentations and tailor advanced sessions.
• Advise customers on aiR governance: what to automate and govern.
• Share AI adoption playbooks and best practices across teams.
• Identify renewal signals and advise on expansion with Sales.
• Build relationships with C-suite; lead business reviews.
• Use AI tools to absorb routine work and accelerate delivery.

Skills

Customer Success

Executive presence

ROI storytelling

AI adoption

Change management

Cross-functional collab

Legal tech

Job description

Relativity is hiring a Customer Success Advisor in Singapore to own end-to-end outcomes for enterprise clients leveraging the aiR Suite and RelativityOne platform. You will drive adoption, ROI, and renewal strategy across complex accounts, coordinating with product, sales, and engineering to scale AI-enabled workflows in regulated environments.

Ideal candidates have 5–8 years in customer success, consulting, or account management, with a track record of measurable outcomes and executive