Senior Administrator, Investor Services

Ogier; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

Ogier Global’s Fund Administration team in Singapore is looking for an Investor Services professional to assist the Manager in KYC and Registrar & Transfer Agency services, supporting a portfolio of investment fund clients.

You will review subscriptions and redemptions, ensure timely delivery of investor reports, maintain the shareholders register, and liaise with managers and investors on KYC/AEOI and dealing orders. Fluency in Mandarin and English is required.

Qualifications

• 2-3 years’ experience in fund administrator, investor services or transfer agency preferred.
• Excellent academic background and practical experience, supported by a relevant professional qualification.
• Excellent written and verbal communication skills. Fluent in both Mandarin and English.
• Strong working knowledge of Multifonds would be an advantage.
• Commitment to high standards of client service and team collaboration.
• Strong attention to detail and drive for excellence.

Responsibilities

• Review and process subscription and redemption activity in a timely manner
• Ensure delivery of dealing confirmations, investor reports and statements to clients/investors in a timely manner
• Maintain the register of shareholders of the fund up-to-date
• Liaise with fund managers, investor queries on investor KYC, AEOI and dealing orders
• Basic understanding in hedge fund operations, such as series of shares processing and equalization methodology
• Conduct investor KYC in accordance with AML regime of the Cayman Islands
• Conduct AEOI due diligence on investors to identify tax residency and reportable accounts
• Prepare FATCA/CRS files and arrange reporting prior to deadlines
• Assisting with client on-boarding procedures and billing management
• Assisting with ad hoc requests from the Manager

Skills

Investor Services

AML/AEOI knowledge

Communication skills

Mandarin English fluency

Team player

Attention to detail

Education

Relevant professional qualification

Tools

Multifonds

Job description

Department: Fund Administration - Ogier Global Location: Singapore

Description

Assisting the Manager in Investor Services team in all aspects of the administration and management of the provision of Investor KYC and Registrar & Transfer Agency Services. The successful candidate will need to efficiently support the Manager in managing a portfolio of investment fund clients.

Key Responsibilities

• Review and process subscription and redemption activity in a timely manner;
• Ensure delivery of dealing confirmations, investor reports and statements to clients/investors in a timely manner;
• Maintain the register of shareholders of the fund up-to-date
• Liaise with fund managers, investor queries on investor KYC, AEOI and dealing orders
• Basic understanding in hedge fund operations, such as series of shares processing and equalization methodology
• Conducting investor KYC in accordance with the AML regime of the Cayman Islands;
• Conducting AEOI due diligence on investors to identify the tax residency of each investor and to determine whether the interest held by that investor constitutes a “reportable account” under the tax transparency rules;
• Prepare FATCA/CRS files and arrange respective reporting prior to the applicable deadlines;
• Assisting with client on-boarding procedures and billing management;
• Assisting with any ad hoc requests from the Manager as required;

Skills, Knowledge And Expertise

• 2-3 years’ experience working in fund administrator, investor services or transfer agency preferred
• Good knowledge in the AML and AEOI laws and requirements of the Cayman Islands. Experience administering Cayman private equity and/or hedge fund vehicles an advantage
• Excellent academic background and considerable practical experience, supported by a relevant professional qualification
• Excellent written and verbal communication skills. Fluent in both Mandarin and English
• Strong working knowledge of Multifonds would be an advantage
• Commitment to high standards of client service based on understanding needs and delivering solutions
• Excellent management and influencing skills. A role model and team player
• Strong attention to detail. Must be committed and driven to achieving excellence for themselves, their client and their team.