Senior Administrative Assistant (ReAblement Programme) (3-year Contract)

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Home Nursing Foundation in Singapore seeks an organised Administrative Coordinator to support the ReAblement Programme, handling registrations, scheduling, and documentation.

You will liaise with clients and caregivers, coordinate home visits with the care team, and maintain confidential records. A healthcare administration background and proficiency in Word/Excel are essential; language skills in Malay/Mandarin/Tamil are advantageous.

Qualifications

• Minimum GCE N/O Level or equivalent qualification.
• At least 2 years of relevant administrative or coordination experience, preferably in healthcare.
• Proficiency in Microsoft Word, Excel and email.

Responsibilities

• Provide administrative and coordination support for the ReAblement Programme.
• Coordinate appointments and schedules for home visits, community visits, reviews and other programme activities.
• Maintain up-to-date programme schedule and monitor upcoming appointments, reviews and milestones.
• Maintain accurate and timely administrative records including client information and attendance.
• Assist with preparation of programme reports and logistics for client activities.

Skills

Administrative experience

Coordination

Microsoft Word

Microsoft Excel

Time management

Communication skills

Education

GCE N/O Level or equivalent

Tools

MS Word

MS Excel

Email

Job description

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs. Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Provide administrative and coordination support for the smooth implementation of the ReAblement Programme.
• Support the registration, onboarding and administrative processing of clients referred to the ReAblement Programme.
• Coordinate appointments and schedules for home visits, community visits, reviews and other programme activities in collaboration with the Occupational Therapist, Medical Social Worker and Care Assistants.
• Maintain an up-to-date programme schedule and monitor upcoming appointments, reviews, follow-ups and programme milestones.
• Contact clients and caregivers by telephone or other appropriate means to confirm appointments, provide programme-related information and facilitate attendance and participation.
• Follow up with clients, caregivers and team members regarding outstanding appointments, forms, information or programme-related actions.
• Maintain accurate and timely administrative records, including client information, appointment records, attendance, programme activities and other relevant documentation.
• Assist in tracking programme participation and service utilisation, including visits conducted by Care Assistants and other ReAblement team members.
• Support the preparation and maintenance of programme reports, statistics and other administrative information required for programme monitoring and evaluation.
• Assist with the preparation of materials and logistics for client activities, team meetings, community activities and other ReAblement programme initiatives.
• Provide administrative support for interdisciplinary team meetings, including preparation of meeting materials, documentation and follow-up of agreed administrative actions.
• Assist with communication and coordination between the ReAblement team and relevant internal departments or community partners, as directed.
• Ensure that programme documentation is filed and maintained in accordance with organisational requirements and confidentiality policies.
• Support the collection of client and caregiver feedback and other programme information as required for service improvement.
• Assist with administrative aspects of programme discharge and follow-up arrangements, including scheduling of relevant follow-up touchpoints.
• Provide administrative support to Home Therapy and other Therapy services when required, subject to programme workload and operational needs.
• Maintain confidentiality of client, caregiver and organisational information at all times.
• Any other related duties as assigned by the said Reporting Officer.

QUALIFICATIONS

• Minimum GCE N/O Level or equivalent qualification.
• Minimum 2 years of relevant administrative or coordination experience, preferably in healthcare or community care.
• Proficient in basic computer applications, including Microsoft Word, Excel and email.
• Good organizational and time management skills, with the ability to manage multiple tasks, appointments and follow-ups.
• Able to communicate effectively with clients, caregivers, staff and external stakeholders in a professional and courteous manner.
• Able to maintain accurate records and handle confidential client information appropriately.
• Ability to communicate with clients in Malay, Mandarin, Tamil and/or local dialects would be advantageous, as the role involves supporting clients from diverse language backgrounds.

Please note that your application will be sent to and reviewed by the direct employer - Home Nursing Foundation