Senior Account Executive

TotallyAwesome; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Cognitive AI company in Singapore is seeking a Senior Account Executive to drive client satisfaction and manage media campaigns. The ideal candidate will have over 2 years of experience in client servicing, with a strong background in media strategy. You'll work closely with the Sales team to build client relationships and deliver tailored solutions that align with their business objectives.

Qualifications

• 2+ years of experience in Account Management or Client Servicing.
• Experience in Media Strategy or Media Planning preferred.
• Excellent written and spoken English communication skills.

Responsibilities

• Drive client satisfaction and retention through effective campaign delivery.
• Build and maintain strong relationships with clients.
• Develop tailored media plans aligned with client objectives.

Skills

Client servicing

Media strategy

Project management

Communication skills

Analytical thinking

Job description

WHO ARE WE?

Our vision is to transform human behaviour into actionable intelligence.

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.

Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.

Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.

The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.

To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.

WHAT WILL YOU BE DOING

Overview: We are looking for a driven individual with experience in client servicing – preferably with experience in media strategy planning.

The Senior Account Executive works in lockstep with the Sales team and is responsible for campaign delivery, client servicing and project management with the goal of driving client satisfaction and retention.

HOW WILL YOU CONTRIBUTE TO THE TEAM

Client Servicing and Campaign Management

• Work alongside the Sales team to build and maintain strong, long-term relationships with clients to drive client and revenue retention, and growth, serving as their main point of contact upon Sales closure
• Assist in the preparation of responses to briefs
• Develop and implement tailored media plans that align with our clients’ business objective to provide relevant, winning digital solutions
• Ownership of client communications on all aspects of client-related campaigns and materials, including post-campaign analysis, report and reviews
• Understand clients’ needs and objectives, to provide tailored, actionable recommendations and solutions based on data-driven analysis
• Manage campaign execution end-to-end in collaboration with internal teams such as Campaign Operations, Studio and Publisher/Supply teams.
• Proactively address clients’ concerns and troubleshoot campaign-related issues
• Identify opportunities to upsell and cross-sell SQREEM and TotallyAwesome products and services to existing clients

Supporting Tasks

• Create compelling market case studies from successful campaigns, to support upselling and new business pitches
• Support internal process / document updates that feed into clients’ communication materials

WHO ARE WE LOOKING FOR

• You have at least 2 years of work experience in Account Management / Client Servicing, background in Media Strategy, Media Planning or similar role preferred
• You are adaptable to working across time zones based on client regional needs and have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!
• You’re insanely well-organised with excellent communication and stakeholder management skills and a high level of attention to detail
• You think logically, even under pressure, and come up with innovative solutions to problems
• You’re analytical and have a great head for numbers
• Excellent written and spoken English
• Genuine curiosity about the advancements in AI technologies, with an eagerness to explore new concepts and innovations

OUR ETIQUETTE

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:

• Innovation & Agility
• Teamwork & Collaboration
• Data Integrity & Ethics
• Results driven performance
• Human by design

Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people.

We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, marital status.