Senior 24/7 Operations & Incident Manager

singapore pools (private) limited.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Health & wellness benefits

Continuous learning and upskilling机会

Volunteerism and community initiatives

Job summary

Singapore Pools is seeking an experienced OpsWatch Unit lead to strengthen enterprise-wide resilience through AI-driven telemetry and ESMS. You will identify emerging operational events, assess impact, mobilise teams, escalate issues and track corrective actions to closure.

You will train ATLAS to improve incident detection and recommendations, maintain logs and checklists, coordinate with Duty Managers and senior leaders, and ensure timely management updates.

Qualifications

• Degree in CS/Engineering/Information Science with 10+ years in IT.
• At least 5 years managing 24/7 business and technical operations.
• Experience representing operations at executive/governance forums.
• Ability to lead incident coordination across multiple stakeholders.

Responsibilities

• Identify emerging operational risks, trends and control gaps, and recommend improvements to strengthen monitoring effectiveness and operational readiness.
• Train and refine ATLAS to improve the accuracy of incident and alert detection, prevention and recommendations.
• Perform rostered OpsWatch duties and maintain situational awareness across business, technology, customer, product, trading, draw, security and facility operations.
• Monitor relevant operational domains to identify alerts, service disruptions, incidents and emerging issues.
• Lead incident assessment and triage during assigned duty periods, including evaluation of operational, regulatory, reputational, safety and customer impact.
• Coordinate with operational teams, Duty Managers, Senior Management on Duty and key stakeholders to obtain situational updates and facilitate resolution.
• Escalate incidents in line with established protocols and initiate management attention where required.
• Prepare and communicate timely management updates and incident reports, covering status, impact, actions taken and outstanding issues.
• Maintain and validate accurate OpsWatch logs, daily checklists, incident updates, handover records and supporting information.
• Maintain OpsWatch procedures, checklists, escalation protocols and contact arrangements, and support post-incident reviews to improve operating procedures and escalation frameworks.
• Comply with governance, escalation and crisis management frameworks, while maintaining confidentiality, professionalism and accuracy in handling operational information.

Skills

Effective communication

Coordination skills

Decision-making

Leadership

Education

Degree in Computer Science / Engineering / Information Science

Job description

Singapore Pools is seeking an experienced OpsWatch Unit lead to strengthen enterprise-wide resilience through AI-driven telemetry and ESMS. You will identify emerging operational events, assess impact, mobilise teams, escalate issues and track corrective actions to closure.

You will train ATLAS to improve incident detection and recommendations, maintain logs and checklists, coordinate with Duty Managers and senior leaders, and ensure timely management updates.