Assistant Manager, OpsWatch Unit

Singapore Pools; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Total rewards

Health benefits

Learning opportunities

Volunteerism

Job summary

Singapore Pools is seeking a seasoned Cloud/SRE Engineer to strengthen resilience and enable proactive incident management. The role emphasizes AI-driven telemetry, hybrid cloud operations, and robust DevOps practices across AWS and Azure.

You will build scalable, production-grade services using Python, Golang or Java, and drive automation through IaC, GitOps, and modern monitoring tools. Collaboration with diverse teams is essential.

Qualifications

• Degree-qualified in Computer Science, Engineering, Information Science or related IT discipline with 4 to 7 years of hands-on experience in software engineering, cloud architecture, DevOps, or SRE roles.
• Proficient in modern cloud architectures across AWS and Azure and containerization technologies.

Responsibilities

• Write code and develop automated, API-based applications to streamline operational reporting and eliminate recurring manual tasks.
• Implement SRE best practices for observability, availability, performance, and incident response; define SLOs and error budgets with product teams.
• Support product teams in building fault-tolerant applications by enforcing infrastructure deployment via IaC code reviews.
• Maintain DevOps systems and enforce GitOps workflows; integrate automated security/vulnerability scanning into CI/CD pipelines.
• Create and maintain consolidated operations dashboards by integrating telemetry from monitoring tools and cloud metrics.
• Generate actionable FinOps reporting to track and optimize hybrid cloud spending.
• Execute disaster recovery, backup, redundancy, and capacity planning while maintaining runbooks and docs.

Skills

Software engineering

Cloud architecture

DevOps

SRE

Python

Golang

Java

API development

Serverless

IaC

Terraform

Ansible

Kubernetes

GitOps

Observability

Prometheus

Grafana

Dynatrace

Splunk

InfluxDB

GenAI

Time-series DB

Education

Bachelor's degree in Computer Science or related IT discipline

Tools

AWS

Azure

Git

Job description

Who We Are

Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors.

Date: 19 Aug 2026

Company: Singapore Pools (Pte) Ltd

Work that powers communities.

Since 2004, over $5 billion have been channelled to the Tote Board. In addition, Singapore Pools also contributes about $2 billion annually to the Government in the form of taxes and duties. Its responsible gaming practices have been awarded the highest level of certification (Level 4) by the World Lottery Association’s Responsible Gaming Framework since 2012.

Since inception, Singapore Pools’ staff have a long-standing commitment to doing good and giving back to those in need. Staff volunteers support activities held all year round, from helping disadvantaged children, youth-at-risk, underprivileged families, and elderly, to conserving the environment.

Job Purpose

The OpsWatch Unit delivers enterprise-wide operational monitoring to strengthen resilience, enable early intervention, and support timely management escalation. Supported by AI-driven operations capabilities and Enterprise Service Management processes, its key responsibilities include identifying emerging operational events, reducing incident risk through early assessment and intervention, assessing business impact, mobilising relevant teams, escalating issues, notifying stakeholders, coordinating remediation, and tracking corrective actions to closure.

They are also responsible for training ATLAS (AI-driven Telemetry, Learning and Adaptive System) to improve incident and alert detection, prevention, and recommendations.

What You'll Do

• Software Engineering & Automation: Write code and develop automated, API-based applications (including GenAI integrations) to streamline operational reporting and eliminate recurring manual tasks.
• Reliability & Operations: Implement SRE best practices for observability, availability, performance, and incident response. Define, measure, and govern Service Level Objectives (SLOs) and Error Budgets in collaboration with product engineering teams. Participate in on-call rotations, execute postmortem/RCAs, and identify/fix production bottlenecks.
• Hybrid Cloud Infrastructure: Support product teams in building fault-tolerant applications by enforcing infrastructure deployment via rigorous IaC code reviews.
• CI/CD & Toolchain: Maintain DevOps systems and enforce GitOps workflows and integrate automated security/vulnerability scanning into CI/CD pipelines for all application, container, and IaC deployment approvals.
• Observability: Create and maintain consolidated operations dashboards by integrating telemetry from disparate monitoring tools and native AWS/Azure metrics.
• FinOps: Generate actionable FinOps reporting to track and optimize hybrid cloud spending.
• Resilience & Documentation: Execute disaster recovery (DR), backup, redundancy, and capacity planning strategies while maintaining high-quality runbooks and operational documentation.

Who You Are

• Degree-qualified in Computer Science, Engineering, Information Science or related IT Disciplin, with 4 to 7 years of proven, hands‑on experience in software engineering, cloud architecture, DevOps, or SRE roles.
• Hold professional certifications such as ITIL, FinOps Certified Practitioner, AWS Certified Solutions Architect (Associate or Professional), AWS Certified DevOps Engineer (Professional), AWS Certified CloudOps Engineer (Associate), Microsoft Certified Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or DevOps Engineer Expert (AZ-400).
• Cloud Architecture & Engineering: Deep hands‑on experience building scalable hybrid cloud infrastructures (AWS and Azure) and containerization. Strong understanding of modern hosting, networking design patterns, and applying the Six Pillars of operational excellence across environments.
• Software Engineering: Strong background building production-level software in Python, Golang, or Java. Experience developing and deploying API-based services and serverless applications on AWS Lambda and Azure Functions.
• Automation & Infrastructure as Code (IaC): High proficiency in IaC and configuration management tools (e.g., Terraform, Ansible, CloudFormation) and container orchestration systems (e.g., Kubernetes). Proven capability in enforcing deployment pipelines through rigorous code review processes and working within Agile methodologies.
• Version Control: Proficient in Git, including advanced branching strategies and GitOps paradigms.
• Systems Knowledge: Deep expertise in architecting and managing centralized Observability platforms, utilizing GenAI, time-series databases, and diverse monitoring tools (e.g., Prometheus, Grafana, Dynatrace, Splunk, InfluxDB) to trace distributed cloud applications. Solid understanding of Database Administration and Networking architecture.
• Professional & Interpersonal Skills: Ability to make sound, logical, data‑based decisions on complex issues while considering risks. Strong communication and interpersonal skills to collaborate and build relationships with internal and external stakeholders.
• Strong interest in technological trends and disruptions impacting Cloud Engineering and SRE.

What We Offer

• Comprehensive total rewards package
• Health & wellness benefits
• Continuous learning and upskilling opportunities
• Volunteerism and community initiatives

Only shortlisted candidates will be contacted for further career conversations.