Security Systems Team Lead, Field & Client Solutions

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 57,000 - 68,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. seeks a Technical Team Manager (Camps) to lead a group of Technical Officers in security equipment installation, testing, commissioning and programming to required standards.

You will oversee service and maintenance workflows, lead the service team, plan resources, and ensure timely delivery while managing client relationships and expanding opportunities in a dynamic environment.

Qualifications

• Minimum 6 years related experience with demonstrable record of success.
• Must have own vehicle due to accessibility of work site.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Education

Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents

Job description

THE SUPREME HR ADVISORY PTE. LTD. seeks a Technical Team Manager (Camps) to lead a group of Technical Officers in security equipment installation, testing, commissioning and programming to required standards.

You will oversee service and maintenance workflows, lead the service team, plan resources, and ensure timely delivery while managing client relationships and expanding opportunities in a dynamic environment.