Senior Security Systems & CCTV Technical Manager

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 57,000 - 68,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD.

in Singapore seeks a Lead Technical Manager to oversee a group of Technical Officers responsible for security equipment installation, testing, commissioning and system programming to required standards. You will lead service and maintenance workflows, maintain front-line client contact, and drive timely delivery across multiple sites including military camps and the HQ at Outram.

Qualifications

• Minimum 6 years related experience with demonstrable record of success.
• Diploma or Degree in Electrical / Mechanical Engineering or Computer Science.
• Experience in Security and CCTV industry is advantageous.
• Must have own vehicle due to site accessibility.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Skills

Team leadership

Technical management

Security equipment

Client communication

Project planning

Education

Electrical or Mechanical Engineering degree

Computer Science degree

Tools

Security/CCTV systems

System programming

Job description

THE SUPREME HR ADVISORY PTE. LTD.

in Singapore seeks a Lead Technical Manager to oversee a group of Technical Officers responsible for security equipment installation, testing, commissioning and system programming to required standards. You will lead service and maintenance workflows, maintain front-line client contact, and drive timely delivery across multiple sites including military camps and the HQ at Outram.