Technical Team Lead, Security Install & Service

the supreme hr advisory pte. ltd.; Singapore; On-site; SGD 37,000 - 62,000; Full time

Job summary

the supreme hr advisory pte. ltd. is seeking a Technical Team Manager (Camps) to lead a group of Technical Officers responsible for security equipment installation, testing, commissioning and system programming to required standards.

You will oversee service and maintenance workflows, liaise with client representatives, and guide the team to deliver projects on time while expanding customer relationships and improving service delivery across multiple sites island-wide.

Qualifications

• Minimum 6 years related experience with demonstrable record of success.
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents.
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage.
• Must have own vehicle due to accessibility of work site.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Skills

Team leadership

Client communication

Technical supervision

Education

Diploma/Degree in Electrical/Mechanical Engineering or Computer Science

Job description

the supreme hr advisory pte. ltd. is seeking a Technical Team Manager (Camps) to lead a group of Technical Officers responsible for security equipment installation, testing, commissioning and system programming to required standards.

You will oversee service and maintenance workflows, liaise with client representatives, and guide the team to deliver projects on time while expanding customer relationships and improving service delivery across multiple sites island-wide.