Security Tech Team Lead – Install & Service

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 37,000 - 62,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Technical Team Manager (Camps) to lead a team of Technical Officers handling security equipment installation, testing, commissioning and system programming to meet required standards.

The role covers island-wide site work from the HQ at Outram and requires 6+ years of related experience, a diploma or degree in Electrical/Mechanical Engineering or Computer Science, and a vehicle for access to sites.

Qualifications

• Minimum 6 years related experience with demonstrable record of success
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage
• Must have own vehicle due to accessibility of work site

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Education

Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents

Job description

The Supreme HR Advisory Pte Ltd is seeking a Technical Team Manager (Camps) to lead a team of Technical Officers handling security equipment installation, testing, commissioning and system programming to meet required standards.

The role covers island-wide site work from the HQ at Outram and requires 6+ years of related experience, a diploma or degree in Electrical/Mechanical Engineering or Computer Science, and a vehicle for access to sites.