Security Systems & Service Delivery Lead

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Service & Maintenance Lead to oversee end-to-end service workflows, act as the front-line contact for client representatives, and guide a service team to deliver timely and quality maintenance.

The role emphasizes hands-on security systems experience, configuration, and integration with third-party systems, with a focus on client satisfaction and operational excellence.

Qualifications

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience.
• Hands-on experiences in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization, and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Integrated Security Systems

Card Access Control

Intrusion Detection

CCTV Systems

Education

Nitec diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV Systems

Job description

TRUST RECRUIT PTE. LTD. is seeking a Service & Maintenance Lead to oversee end-to-end service workflows, act as the front-line contact for client representatives, and guide a service team to deliver timely and quality maintenance.

The role emphasizes hands-on security systems experience, configuration, and integration with third-party systems, with a focus on client satisfaction and operational excellence.