Security Operations Leader & Incident Response

carlton city hotel (singapore) pte. ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Carlton City Hotel Singapore Pte. Ltd. is seeking a Security Supervisor to assist the Security Manager in running daily security operations at the hotel. You will deploy officers, lead training, and manage CCTV and alarm systems while ensuring guest safety.

The role requires a Security Supervisor license, 2+ years in security, and strong communication skills. You will report to the Security Manager and join a fast-paced hotel environment on site.

Qualifications

• Secondary 4 or above or equivalent.
• Minimum 2 years of relevant experience in security operation.
• Possesses Security Supervisor license.
• Proficient in computer literacy skills/applications.
• Exhibit strong communication and interpersonal skills to interact with guests and team members.
• Apply excellent problem-solving skills to address security issues promptly.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Oversee daily operations of the Security department with the Security Manager/Assistant Security Manager.
• Plan and deploy security officers for smooth daily operations.
• Lead and conduct training for Security Officers.
• Manage the FCC and operate security systems including CCTV.
• Operate the CCTV system.
• Responsible for preventive and corrective maintenance of security equipment.
• Enforce house rules and report breaches to authorities promptly.
• Attend to guests' feedback in a timely, professional manner.
• Assist in emergencies and investigations (fires, fights, First Aid).
• Implement the prescribed emergency plan during emergencies.
• Conduct initial incident scene investigations and submit reports.
• Manage and resolve verbal or physical conflicts.
• Perform Witness and Bank Escort duties when needed.
• Clocking patrols to monitor intrusion, damage, hazards and breaches.
• Handle other security duties as assigned by management.

Skills

Security operations

Communication

Problem-solving

Independent & teamwork

Computer literacy

Education

Secondary education or above

Security Supervisor license

Tools

N/A

Job description

Carlton City Hotel Singapore Pte. Ltd. is seeking a Security Supervisor to assist the Security Manager in running daily security operations at the hotel. You will deploy officers, lead training, and manage CCTV and alarm systems while ensuring guest safety.

The role requires a Security Supervisor license, 2+ years in security, and strong communication skills. You will report to the Security Manager and join a fast-paced hotel environment on site.