Security Operations Lead - Client Excellence & Compliance

APPLIED PROTECTION PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

APPLIED PROTECTION PTE. LTD. is seeking a Site Operations Lead to manage assigned security sites and personnel, delivering reliable, technology-enabled services that meet standards and contractual commitments.

You will oversee daily operations, deploy manpower, ensure licensing and training, build client trust, conduct risk assessments, and drive continuous improvements across reporting, incident handling and onsite readiness.

Qualifications

• Experience in security operations, deployment and client management.
• PRD License must be valid; Security Supervisor rank minimum.
• AP employment requirement: WSQ Diploma in Security module completed.

Responsibilities

• Oversee daily site operations and maintain SOPs.
• Prepare and update weekly rosters; manage attendance and redeploy staff.
• Ensure licensing, training and PWM compliance across sites.
• Serve as operational contact for clients and address feedback.
• Conduct risk assessments, investigate incidents and prepare AARs.
• Perform onboarding, on-the-job training and SOP refreshers.
• Monitor attendance and incident reporting via AP's digital platform.
• Coach officers and coordinate with HR on welfare and disciplinary matters.
• Submit leave, medical records and client reports on time.

Skills

Leadership

Communication

Incident reporting

Problem solving

Digital reporting systems

Education

PRD License

WSQ Diploma in Security

Job description

APPLIED PROTECTION PTE. LTD. is seeking a Site Operations Lead to manage assigned security sites and personnel, delivering reliable, technology-enabled services that meet standards and contractual commitments.

You will oversee daily operations, deploy manpower, ensure licensing and training, build client trust, conduct risk assessments, and drive continuous improvements across reporting, incident handling and onsite readiness.