Security Operations Lead: Site Excellence & Client Liaison

henderson security services pte. ltd.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Henderson Security Services Pte. Ltd. is seeking a Site Operations Lead to oversee day-to-day operations at multiple contract sites and manage security staff, ensuring high-quality service for employees and Clients.

The role includes investigations, incident reviews, PLRD compliance, staff welfare, roster management, training, and client liaison to meet service deliverables. Singaporean/PR candidates are welcomed.

Qualifications

• No experience in the Security Industry is required.
• Minimum Diploma/Degree qualification from reputable institutions.
• Candidates with a background as Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) are encouraged to apply.

Responsibilities

• Manage day-to-day operations of contracted sites and staff to deliver high-quality service to employees and Clients.
• Conduct investigations and prepare after-action reviews of incidents.
• Ensure all site requirements comply with PLRD and licensing conditions.
• Maintain 100% compliance of security personnel with headcount, turnout, discipline, and code of conduct.
• Distribute welfare items, stationeries, and memos to site officers.
• Process leave applications and related documents and submit to HQ.
• Deliver monthly site reports to Clients for billing and documentation.
• Maintain weekly rosters for all sites and update promptly.
• Oversee redeployment of security personnel to prevent shortages.
• Conduct on-the-job training for new hires and refresher training on SOPs.
• Handle workplace investigations, grievances and disciplinary actions.
• Plan training aligned with PWM requirements and schedule drills (minimum 1 per site).
• Perform ad hoc tasks as assigned.
• Maintain good relationships with Clients and attend to complaints and queries.

Education

Diploma/Degree from reputable institutions

Background as Commissioned Officers from SAF

Senior Officers from SPF

Job description

Henderson Security Services Pte. Ltd. is seeking a Site Operations Lead to oversee day-to-day operations at multiple contract sites and manage security staff, ensuring high-quality service for employees and Clients.

The role includes investigations, incident reviews, PLRD compliance, staff welfare, roster management, training, and client liaison to meet service deliverables. Singaporean/PR candidates are welcomed.