Security Manager: Guest Safety & VIP Operations

Shangri-La-Hotels; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Shangri-La Singapore is seeking a proactive and experienced Security Manager to oversee daily security operations, maintain a safe environment for guests, colleagues, and assets, and ensure compliance with security procedures across the property.

The role requires a Diploma in Security Management or related field, at least five years in security operations (preferably in hospitality), supervisory capability, shift flexibility including weekends and public holidays, and proficiency with CCTV,

Qualifications

• Diploma in Security Management, Hospitality, or related field preferred.
• Minimum five years of security operations experience, preferably in hospitality or commercial properties.
• Supervisory experience is an advantage.
• Possess valid security-related certifications/licenses where applicable.
• Good knowledge of emergency response procedures and investigation techniques.

Responsibilities

• Assist the Director of Security in overseeing the day-to-day security operations.
• Supervise and guide Security Executives and Officers to ensure smooth operations across all shifts.
• Conduct regular patrols and inspections of the premises.
• Respond promptly to emergencies, incidents, accidents, and security breaches.
• Investigate incidents and prepare detailed reports.
• Monitor CCTV systems, access control systems, and alarm systems.
• Ensure compliance with company security policies, safety standards, and local regulations.
• Coordinate fire safety and emergency response procedures.
• Support training and development for the security team.
• Liaise with internal departments, external vendors, and local authorities when required.
• Maintain accurate records of incidents, lost & found items, and daily occurrences.
• Assist in crowd control and VIP movements during events or high-profile visits.

Skills

Leadership

Communication

Interpersonal skills

Team supervision

Education

Diploma in Security Management

Hospitality or related field

Tools

CCTV systems

Access control systems

Alarm systems

Microsoft Office

Job description

Shangri-La Singapore is seeking a proactive and experienced Security Manager to oversee daily security operations, maintain a safe environment for guests, colleagues, and assets, and ensure compliance with security procedures across the property.

The role requires a Diploma in Security Management or related field, at least five years in security operations (preferably in hospitality), supervisory capability, shift flexibility including weekends and public holidays, and proficiency with CCTV,