Salesforce Marketing Cloud Consultant

JONDAVIDSON PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

JONDAVIDSON PTE. LTD. is seeking a seasoned Business Analyst to partner with stakeholders, elicit and document requirements, and drive digital initiatives within Salesforce Marketing Cloud. The role emphasizes strong communication and agile delivery in a fast-paced IT environment.

Responsibilities include requirements gathering, stakeholder management, documentation, and enabling adoption of SFMC features through training and workshops. Collaboration with digital teams is essential for success.

Qualifications

• 5–10 years of proven BA experience across IT delivery projects.
• Experience in Digital Marketing and Salesforce products.
• Hands-on experience with Salesforce Marketing Cloud (SFMC).
• SFMC Certification is highly preferred.
• Strong proficiency in Agile delivery environments.
• Excellent communication, able to translate technical concepts into business terms.

Responsibilities

• Gather and analyze business requirements with stakeholders.
• Document product requests and perform fit-gap analyses.
• Manage stakeholders and articulate project scope and deliverables.
• Lead kickoff workshops for digital initiatives.
• Create and maintain implementation documentation.
• Develop training materials and deliver adoption workshops.
• Assist teams in maximizing SFMC usage.

Skills

Business Analysis

Stakeholder Management

Communication

Agile Methodology

Salesforce Marketing Cloud

Tools

Salesforce Marketing Cloud

Job description

Key Responsibilities

• Requirement Gathering & Analysis: Partner with stakeholders to elicit, analyze, and document business requirements, product requests, and fit-gap analyses.
• Stakeholder Management: Clearly articulate project scope, deliverables, and outcomes; drive market engagement and lead kickoff workshops for digital initiatives.
• Documentation & Training: Create and maintain implementation documentation. Develop training materials and deliver regular or ad-hoc workshops to boost system adoption.
• Adoption Support: Actively assist digital customer engagement teams in maximizing their use of Salesforce Marketing Cloud features.

Qualifications & Skills

• Experience: 5-10 years of proven BA experience across various IT delivery projects, specifically within Digital Marketing and Salesforce products .
• Technical Expertise: Hands‑on user‑level experience with Salesforce Marketing Cloud (SFMC) ; SFMC Certification is highly preferred.
• Methodology: Strong proficiency in Agile delivery environments.
• Communication: Exceptional communication skills with a proven ability to translate complex technical concepts into clear business language.