Sales Operations Executive, Southeast Asia

Swarovski UK Limited; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Learning and career development

Employee assistance programme

Hybrid and flexible work options

Paid volunteering leave

Exclusive employee discounts

Job summary

Swarovski is seeking a Sales Operations Executive to support sales and retail operations, ensuring smooth day-to-day activities. You will work closely with sales and retail teams on store projects, communications and operational issues.

Responsibilities include coordinating targets, reports, incentives, lease administration and vendor coordination, with a focus on accuracy and timely delivery. A diploma or bachelor’s degree and 3–5 years in related roles are expected.

Qualifications

• Diploma or Bachelor's degree in a relevant field.
• 3–5 years in sales or retail operations, with at least 2 in a similar role.
• Proficient in MS Excel and PowerPoint; SAP/MICROS preferred.
• English and local language proficiency required.
• Detail-oriented with strong service mindset and coordination skills.

Responsibilities

• Coordinate sales operations activities, including targets, performance reports and incentives.
• Manage internal communications platforms and content distribution.
• Lead new retail project launches and manage store openings/relocations.
• Provide lease administration support and liaise with landlords.
• Support store teams on operational matters, travel, licences and requisitions.
• Support framework orders, PO creation, invoices, DHL, inventory, loss prevention, vendors.
• Maintain store process docs and share best practices.

Skills

Detail-oriented

Service mindset

Communication

Coordination

Education

Diploma or Bachelor's degree

Tools

Microsoft Excel

PowerPoint

SAP

MICROS

Project management

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

We’re looking for a Sales Operations Executive to support sales and retail operations activities, ensuring smooth and efficient day‑to‑day operations.

This is your chance to work closely with the sales and retail teams, supporting store projects and communications.

About the Job

• Coordinate sales operations activities, including sales targets, sales performance reports and analysis, incentives and meetings.
• Manage internal communication systems and platforms, as well as 1-to-many communication and content platforms.
• Act as project leader for new retail project launches and manage store openings, closures, relocations and refurbishments, including set-up and set-down activities.
• Provide lease administration support, including filing and data tracking, and liaise with landlords on special occasion operating hours.
• Support sales and retail teams on operational matters, including store stationery, uniforms, jewellery requisitions and tracking, travel arrangements, and business licence applications and renewals.
• Provide operations support for framework orders, PO creation, invoice payments, DHL arrangements, inventory management, loss prevention, vendor coordination and third‑party e‑commerce sites.
• Maintain store process documentation, ensure compliance with policies, drive best practice sharing across stores, and support ad‑hoc duties as required

About You

• Diploma or Bachelor’s degree in a relevant field
• Minimum 3‑5 years of overall professional experience with at least 2 years in a similar sales or retail operations role.
• Proficient in MS Excel and PowerPoint. SAP/MICROS experience is preferred; project management experience is an advantage.
• Proficiency in the local language and English is required.
• Detail-oriented with a strong service mindset, good communication and coordination skills, and the ability to work in a timely manner.

What We Offer

• Learning and career development programs to help you grow
• A global employee assistance programme offering support in the areas of mental, physical and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work‑life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal‑based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewellery, accessories and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.