Sales Support

Focal Search Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a detail-oriented individual to manage billing and invoicing, coordinate with clients, and ensure the timely completion of project milestones. This role requires effective communication skills for responding to customer inquiries and generating required documentation. Successful candidates should be capable of organizing information effectively and liaising with various stakeholders including customers and vendors.

Responsibilities

• Handle billing and invoicing per contracted terms.
• Collect and organize client input for improvements.
• Respond effectively to customer inquiries and generate necessary documentation.

Job description

• Handles billing and invoicing in accordance with the contracted payment terms, liaises with estimation team members on project costs, follows up on payment collection, and liaises with customers and legal on complex payment terms, including reporting to management on issues that would significantly affect the project's cost and delivery.
• Collects and organizes client input by monitoring and measuring the return rate of filled customer feedback forms for future improvement.
• Effectively responding to customer inquiries, generating quotations, tender forms, and bills, and interacting with vendors to purchase items for job use.
• Collecting and storing commercial information from various sources; generating reports and presentations as needed; preparing, maintaining, and updating client files; and assisting in the collection and analysis of commercial information.
• Prepares and consolidates contract documents for signing, checks it, and addresses conflicting views in contract variations as needed.
• Coordinates with relevant departments and monitors project milestones to ensure timely issuing of work completion certificates for invoicing purposes.