Sales Support Executive

Focal Search Pte Ltd; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

A dynamic marine services company in Singapore is looking for a skilled professional to assist clients by managing inquiries, creating quotes, and handling invoicing. The role involves gathering business data, compiling contract documents, tracking project milestones, and ensuring effective billing processes. Candidates should have a diploma in business, three years of relevant experience, and strong organizational skills. This is an excellent opportunity to engage in a fast-paced environment with varied responsibilities.

Qualifications

• Three years or more of professional experience, ideally in a marine-related field.
• Experienced in negotiating with suppliers and subcontractors for intricate and specialised repair jobs.
• Capacity to multitask and function under duress.
• Thorough and at ease handling a lot of administrative work.

Responsibilities

• Assist clients by answering questions, creating quotes and invoices.
• Gathering and tracking business data from multiple sources.
• Compile contract documentation and resolve disputes.
• Track project milestones and coordinate job completion certificates for billing.
• Manage billing and invoicing in accordance with agreed payment terms.
• Monitor and improve customer feedback processes.

Skills

Strong computer skills

Interpersonal abilities

Organisational abilities

Multitasking

Education

Diploma in business or similar discipline

Job description

• Assist clients by effectively answering their questions, creating quotes, tender paperwork, and invoices, and communicating with vendors to get parts for *on the job* needs.
• Gathering and keeping track of business data from multiple sources, assembling reports and presentations as needed; creating, organising, and updating client files; and helping with the gathering and evaluation of business data.
• Gathers and compiles contract documentation for signature; examines the documentation; resolves disagreements in contract variations as needed.
• Works with pertinent departments to track project milestones and coordinates the timely delivery of job completion certificates for billing.
• Manages billing and invoicing in accordance with the agreed-upon terms of payment; communicates with members of the estimation team regarding project costs; monitors payment collection; and communicates with customers and legal regarding complex payment terms. Reports to management any concerns that could materially impact project delivery and cost.
• Gathers and maintains consumer input by monitoring and charting the percentage of completed customer feedback forms that are returned by consumers in order to make improvements.
  
• Any more ad hoc tasks.

Requirements

• A diploma in business or a similar discipline.
• Three years or more of professional experience, ideally in a marine-related field.
• Experienced in negotiating with suppliers and subcontractors for intricate and specialised repair jobs.
• Strong computer, interpersonal, and organisational abilities.
• Capacity to multitask and function under duress.
• Thorough and at ease handling a lot of administrative work.