Sales Support, Hub APAC

UD TRUCKS SINGAPORE (PTE.) LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

UD TRUCKS SINGAPORE (PTE.) LTD. is seeking a proactive Coordinator to act as the regional focal point for APAC markets on sales support topics such as demand planning, ordering, quotations and pricing inquiries.

The role involves coordinating ordering, delivery and invoicing with internal stakeholders to ensure timely and accurate execution. You will consolidate planning data, support monthly demand cycles, and contribute to process improvements, reporting order status and KPIs to hubs.

Qualifications

• 3-5 years of S&OP or sales support experience, preferably in the truck or automotive industry.
• Structured, organized and conscientious.
• Analytical aptitude, strong problem-solving skills and team player qualities.
• Excellent oral & written English, Japanese is an added advantage
• Excellent skills in Microsoft Office, in particular MS Excel, macros and/or automation an added advantage

Responsibilities

• Serve as the regional coordinator and single point of contact for APAC markets/importers on sales support topics (demand planning, ordering, quotation and pricing enquiries), ensuring timely responses
• Support monthly demand process - Collect, validate, and consolidate market demand inputs, tracking of decisions/approvals and coordination of responses.
• Support pricing/quotation requests by liaising with internal stakeholders and follow-up actions to closure.
• Order to delivery process execution for assigned models/brands, supporting alignment discussions
• Execute order placement activities within required deadlines and approved program.
• Coordinate delivery planning with HQ/operations (build schedules, shipping) and communicate proactively to markets; assist with escalations around delays and changes.
• Support invoicing readiness by coordinating with relevant teams to resolve discrepancies or ad hoc requests as required.
• Contribute to process improvement from planning and ordering through delivery, including reporting, SOPs, templates, and work instructions for assigned models/brands.
• Consolidate planning data and order trackers/dashboards; provide regular reporting on order status, deliveries, and key KPIs to Hub APAC stakeholders.
• Identify process gaps through learning and contribute ideation to maximize process efficiency and data quality.
• Maintain repository of process flows to support business continuity
• Support BC planning requirements by coordinating market submissions and ensuring internal alignment
• Perform administrative duties as required (e.g. data for meeting/presentation preparation, ad-hoc reporting)

Skills

Sales & operations planning experience

Structured & organized

Analytical skills

English proficiency

Ownership & reliability

Tools

MS Excel

Macros / automation

Job description

Role description

• Coordinator and central point of contact for stakeholders in regional offices/market companies/importers on sales support topics (e.g., demand planning, ordering, quotations, and pricing enquiries).
• Support the monthly planning cycle and order placement for assigned models; coordinate ordering, delivery and invoicing with internal stakeholders.
• Assist in consolidation activities and provide recommendations to improve process efficiency.
• Support Business Control (BC) planning requirements, including coordination of inputs and submissions as required.
• Document end-to-end processes from planning and ordering through to truck delivery for the responsible brand(s)/model(s).
• Perform administrative duties as required.

Responsibilities

• Serve as the regional coordinator and single point of contact for APAC markets/importers on sales support topics (demand planning, ordering, quotation and pricing enquiries), ensuring timely responses
• Support monthly demand process - Collect, validate, and consolidate market demand inputs, tracking of decisions/approvals and coordination of responses.

• Support pricing/quotation requests by liaising with internal stakeholders and follow-up actions to closure.

• Order to delivery process execution for assigned models/brands, supporting alignment discussions
• Execute order placement activities within required deadlines and approved program.
• Coordinate delivery planning with HQ/operations (build schedules, shipping) and communicate proactively to markets; assist with escalations around delays and changes.
• Support invoicing readiness by coordinating with relevant teams to resolve discrepancies or ad hoc requests as required.
• Contribute to process improvement from planning and ordering through delivery, including reporting, SOPs, templates, and work instructions for assigned models/brands.
• Consolidate planning data and order trackers/dashboards; provide regular reporting on order status, deliveries, and key KPIs to Hub APAC stakeholders.
• Identify process gaps through learning and contribute ideation to maximize process efficiency and data quality.
• Maintain repository of process flows to support business continuity
• Support BC planning requirements by coordinating market submissions and ensuring internal alignment
• Perform administrative duties as required (e.g. data for meeting/presentation preparation, ad-hoc reporting)

Required Competencies/ Experiences

• 3-5 years of sales and operations planning (S&OP)or sales support experience, preferably in the truck or automotive industry
• Structured, organized and conscientious
• Analytical aptitude, strong problem-solving skills and team player qualities
• Excellent oral & written English, Japanese is an added advantage
• Excellent skills in Microsoft office, in particular MS Excel, macros and/or automation an added advantage
• Demonstrates strong ownership and reliably delivers commitments on time