Customer Account Specialist, A&D, Asia Pacific

Parker Hannifin Corporation; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Parker Hannifin Corporation in Singapore seeks an experienced Sales Operations Specialist to provide operations support to the A&D sales team, handling orders, invoices, quotations, contracts and reports, and addressing complex customer inquiries on pricing, availability, delivery, and order status.

The role requires collaboration with planning, manufacturing, engineering, quality, logistics, finance and other functions to resolve delivery and payment issues, maintain records, generate sales

Qualifications

• At least 5 years of related experience in sales administration, customer support and supply and logistics, import and export.
• Degree/Diploma in Business management or Engineering/Technical discipline.
• Strong written and verbal communication with Asia counterparts.
• Ability to work in a team, build customer relationships.
• Analytical and problem-solving capabilities with time management.
• Ability to travel on short notice.
• Proficiency with SAP, BI, and Microsoft products; quick learner of new applications.

Responsibilities

• Provide operations support to the A&D sales team in Asia Pacific, including orders, invoices, quotations, contracts, and reports.
• Respond to complex customer inquiries on pricing, availability, delivery, and order status.
• Maintain customer and sales records; track orders, payments, commissions, and expenses; prepare sales statistics.
• Coordinate with planning, manufacturing, engineering, quality, logistics, finance and other functions to resolve issues.
• Organize and participate in customer meetings and trade shows when required.
• Develop and maintain business relationships with Key/Global accounts for aftersales support.
• Monitor delivery problems, quality questions, and follow through business processes and agreements.

Skills

Sales administration

Customer support

Supply chain coordination

Import/Export

Team collaboration

Analytical skills

Time management

Travel flexibility

Education

Degree/Diploma in Business Management or Engineering/Technical discipline

Tools

SAP

BI

Microsoft Office

Job description

Position Summary

Provide operations support to the A&D sales team such as processing orders, invoices, quotations, contracts, and reports; responding to complex customer inquiries on pricing, availability, delivery, and order status; maintaining customer and sales records; tracking orders, payments, commissions, and expenses; and preparing sales statistics.

Position Summary

Provide operations support to the A&D sales team such as processing orders, invoices, quotations, contracts, and reports; responding to complex customer inquiries on pricing, availability, delivery, and order status; maintaining customer and sales records; tracking orders, payments, commissions, and expenses; and preparing sales statistics.

Coordinate with planning, manufacturing, engineering, quality, logistics, finance, and other functions to resolve delivery, payment, and customer issues. Maintain up-to-date customer records; track the status of orders, deliveries and payments; generate sales reports & etc. Organize and participate in customer and sales meetings and trade shows when required.

Responsibilities

• Provide customer support for A&D sales team in Asia Pacific, but not limited to OEMs and MRO (Aftermarket) customers, e.g. OEM’s Production Orders, Product Overhaul and Repair (Aftermarket), PMA parts, etc.
• Provide Key/Global Account aftersales support by developing business relationships with Key/Global Account Managers to understand, enforce, support, and follow through business processes and agreements with customers, managing delivery problems, quality questions, etc.
• Partner with sales team in supporting daily customer activities and orders execution; review and follow up customer's order terms and conditions, AR, credit terms, payment deductions within assigned authority level.
• Handle quality issues for returns and order management issues to resolution with sales team.
• Prepare expenses and sales reports, forecast analysis, recommend process improvements, and participate in internal and external co-planning activities.
• Establish and maintain a close liaison with sales team, material planning, manufacturing, engineering, sales, quality, warehouse, transport or shipping, distribution, finance and accounting departments and the customer to match customer needs with Parker LORD capabilities and expectations.
• Organize and participate in customer and regional teleconferences, sales meetings, and trade shows.

Qualifications

JOB REQUIREMENTS

• At least 5 years of related experience in sales administration, customer support as well as supply and logistics, import and export.
  • Degree/Diploma in Business management or Engineering/Technical discipline.
  • Correspondence with Asia counterparts and preferable good in such communication and written skills.
  • Ability to work in a team environment, cultivate strong customer relationships.
  • Good analytical and problem-solving capabilities. and time management skills.
  • Ability to stay calm, positive, helpful and optimistic in stressful situations.
  • Ability to manage multi-projects with good project management and planning skills.
  • Ability to translate customer requirements, identify and quantify the value of collaborative customer solutions.
  • Computer proficiency, with emphasis on SAP, BI, Microsoft products, and the ability to quickly learn new applications.
  • Ability to travel as whenever needed in short notice.