Sales Support Executive

Wyse Active Pte. Ltd.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Wyse Active Pte. Ltd. is seeking a Sales Support Executive to assist the Sales and Marketing team with enquiries, quotations, bookings and event coordination.

The role focuses on accurate data management, timely follow-ups and delivering a positive customer experience. The ideal candidate has a diploma or equivalent in business administration or related field, at least two years in sales administration or event coordination, and strong communication skills.

Qualifications

• Diploma or equivalent in business administration, customer service or related field.
• At least two years of experience in sales administration, customer service, bookings or event coordination.
• Clear communication skills and a customer-focused approach.
• Organised and meticulous, with the ability to manage multiple enquiries and deadlines.
• Proficient in Microsoft Office applications.
• Experience in sports, events, hospitality or another service industry is an advantage.

Responsibilities

• Handle customer enquiries by phone, email and messaging platforms, referring commercial discussions to the Sales team.
• Gather booking and event requirements, check availability, and prepare quotations and confirmations using approved rates and terms.
• Follow up on enquiries and quotations and maintain accurate customer and sales records.
• Coordinate invoicing and payment follow-up with Finance.
• Liaise with Operations to ensure confirmed bookings and events are properly handed over and arranged.
• Update customers and relevant teams on amendments, postponements or cancellations.
• Assist with event administration, including schedules, participant information and customer communications.
• Support campaigns and customer outreach by maintaining contact lists, coordinating approved communications and tracking responses.
• Prepare regular reports on enquiries, quotations, bookings and sales activity.
• Provide on-site sales and marketing support at events when required, including taking photos and videos for marketing use.
• Provide other administrative support to the Sales and Marketing team as required.

Skills

Clear communication

Customer-focused

Organised and meticulous

Education

Diploma or equivalent in business administration, customer service or related field

Tools

Microsoft Office

Job description

About the role

We are looking for an organised and service-minded Sales Support Executive to support our Sales and Marketing team. You will help manage enquiries, prepare sales documents, keep customer and booking information accurate, and coordinate with colleagues to ensure that confirmed arrangements are carried out smoothly.

This role suits someone who enjoys working with people, pays attention to detail and follows through on the small things that make a good customer experience.

What you'll be doing

Sales enquiries and administration

• Handle customer enquiries by phone, email and messaging platforms, referring commercial discussions to the Sales team.

• Gather booking and event requirements, check availability, and prepare quotations and confirmations using approved rates and terms.

• Follow up on enquiries and quotations and maintain accurate customer and sales records.

• Coordinate invoicing and payment follow-up with Finance.

Booking and event coordination

• Liaise with Operations to ensure confirmed bookings and events are properly handed over and arranged.

• Update customers and relevant teams on amendments, postponements or cancellations.

• Assist with event administration, including schedules, participant information and customer communications.

Marketing and team support

• Support campaigns and customer outreach by maintaining contact lists, coordinating approved communications and tracking responses.

• Prepare regular reports on enquiries, quotations, bookings and sales activity.

• Provide on-site sales and marketing support at events when required, including taking photos and videos for marketing use.

• Provide other administrative support to the Sales and Marketing team as required.

What we're looking for

• Diploma or equivalent experience in business administration, customer service or a related field.

• At least two years of experience in sales administration, customer service, bookings or event coordination.

• Clear communication skills and a customer-focused approach.

• Organised and meticulous, with the ability to manage multiple enquiries and deadlines.

• Proficient in Microsoft Office applications.

• Experience in sports, events, hospitality or another service industry is an advantage.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.