Sales Support Coordinator (Maritime)

MECOMB SINGAPORE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

MECOMB SINGAPORE LIMITED is seeking a customer service representative in Singapore. You will handle customer enquiries via email and phone, generate sales, and coordinate service requirements with other departments.

The ideal candidate will have a diploma or degree in Business or Logistics and 2-3 years of experience, preferably in the maritime industry. Strong customer service skills are essential.

Qualifications

• 2-3 years of working experience.
• Knowledge of maritime industry and logistics preferred.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Liaise with customers on service enquiries.
• Coordinate service requirements with other departments.
• Generate sales from customer enquiries.

Skills

Customer service

Sales generation

Maritime industry knowledge

Education

Diploma or Bachelor’s Degree in Business, Logistics, or related field

Job description

Job Description

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquires
• Liaise with customers on fulfilment discrepancies
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Proper planning on allocation of service engineer for job assigned
• Handling Purchasing matter as per customer enquires
• Ensure assigned vessels are monitored constantly

Job Requirements

• Diploma or Bachelor’s Degree in Business, Logistics, or a related field.
• Minimum 2-3 years working experience and knowledge of maritime industry and logistics will be an added advantage.