SALES SUPPORT COORDINATOR

Soteco International Pte Ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Soteco International Pte Ltd. in Singapore seeks a Sales Coordinator to support and streamline communications among customers, sales, operations, logistics and finance, ensuring smooth order processing and high customer satisfaction.

You will coordinate quotations, orders and shipments, maintain accurate records, and collaborate across teams to meet delivery schedules. Fluency in English and experience with marine customers are preferred, with proficiency in shipping software and ERP tools.

Qualifications

• At least 2 years of experience serving marine customers.
• Fluent English communication skills for international engagement.
• Experience with shipping software and key IT tools relevant to sales and logistics.

Responsibilities

• Coordinate daily sales activities to support the sales team in meeting targets.
• Prepare quotations and proposals to facilitate sales processes.
• Maintain clear communication between customers and the sales team.
• Monitor inquiries and provide timely responses to customers.
• Process customer orders accurately and ensure order fulfilment.
• Collaborate with logistics and operations to ensure timely delivery.
• Track order status and update customers on delivery schedules.
• Resolve order-related issues and discrepancies to maintain smooth operations.
• Serve as the main contact for customers regarding orders, documents, and service requests.
• Handle inquiries, complaints and feedback professionally to build trust.
• Build and maintain strong relationships with existing customers to support retention.
• Prepare sales and performance reports for management.
• Maintain accurate customer records and sales documentation for compliance.
• Coordinate shipment schedules with logistics and monitor progress.
• Work with finance to ensure invoices and payment documentation are processed.
• Utilize Microsoft Office and ERP systems to manage sales data.
• Apply precision and meet objectives and deadlines in daily tasks.

Skills

Marine customers

Fluent English

Customer communication

Tools

Shipping software

IT tools

Job description

Job Summary

Support and coordinate sales activities to ensure smooth communication among customers, sales, operations, logistics, and finance teams while maintaining high customer satisfaction.

Responsibilities

• Coordinate daily sales activities to support the sales team in meeting sales targets.
• Prepare and follow up on quotations and proposals to facilitate sales processes.
• Maintain clear communication between customers and the sales team to ensure alignment.
• Monitor sales inquiries and provide timely responses to customers to enhance satisfaction.
• Process customer orders accurately and efficiently to ensure order fulfillment.
• Collaborate with order processing, warehouse, and logistics teams to ensure timely delivery.
• Track order status and proactively update customers on delivery schedules.
• Resolve order-related issues and discrepancies to maintain smooth operations.
• Serve as the primary contact for customers regarding order status, documentation, and service requests.
• Handle customer inquiries, complaints, and feedback professionally to build trust.
• Build and maintain strong relationships with existing customers to support retention.
• Prepare sales reports, order summaries, and performance tracking reports to inform management.
• Maintain accurate customer records, contracts, and sales documentation for compliance.
• Ensure proper filing and record management of all sales-related documents.
• Assist in preparing monthly sales forecasts and management reports to support planning.
• Coordinate shipment schedules with logistics to ensure timely dispatch.
• Monitor shipment progress and communicate updates to customers and internal stakeholders.
• Work closely with finance to ensure invoices and payment documentation are processed correctly.
• Use Microsoft Office Suite and ERP systems proficiently to manage sales and order data.
• Apply precision and meet objectives and deadlines consistently in daily tasks.

Preferred competencies and qualifications

• Fluent English communication skills to engage effectively in international settings.
• Experience with shipping software and key IT tools relevant to sales and logistics.
• Minimum 2 years of experience serving marine customers.