Sales Support Assistant (West)

FOCAL SEARCH PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

FOCAL SEARCH PTE. LTD. is seeking a Sales Operations Coordinator in Singapore to assist the sales team with quotes, proposals, and sales documents.

You will follow up on customer inquiries and opportunities, verify orders, and maintain accurate customer records to support timely fulfillment. You will collaborate with logistics and operations to ensure prompt delivery and generate sales reports to aid decision-making.

Qualifications

• Experience with ERP systems and MS Office for order processing and sales tasks.
• Proficient with shipping software and IT tools to coordinate sales and logistics.
• Ability to work accurately and meet deadlines in a fast-paced environment.
• Excellent English communication with internal teams and international clients.

Responsibilities

• Help the sales team create precise quotes, proposals, and sales documents.
• Follow up with customers to maintain interest and drive sales opportunities.
• Verify order information with clients and address issues quickly.
• Maintain customer records for data accuracy and follow-up.
• Process customer orders accurately and promptly.
• Coordinate with logistics and operations to ensure timely fulfillment and delivery.
• Monitor order status and inform clients and sales coordinators regularly.
• Create sales follow-up reports to monitor performance and support decision-making.
• Keep sales-related filing systems and documentation organized for easy retrieval.

Skills

ERP systems

Microsoft Office Suite

Shipping software

IT tools

English proficiency

Marine client experience

Multilingual communication

Tools

Shipping software

IT tools

Job description

• Help the sales team create precise quotes, proposals, and sales documents to aid in acquiring new clients.
• To keep customers interested and boost sales, follow up on their questions and sales opportunities.
• Work with clients to verify order information and quickly address any problems.
• To guaranty precise sales follow-up and data integrity, keep and update customer records.
• Accurately and quickly process customer orders to satisfy their needs.
• Work together with the logistics and operations teams to guaranty prompt order fulfillment and delivery.
• To control expectations, keep an eye on order status and notify clients and sales coordinators on a regular basis.
• Create sales follow-up reports to monitor performance and aid in decision‑making.
• To facilitate compliance and easy retrieval, keep sales‑related filing systems and documentation organized.

Qualifications

• Skilled in ERP systems and the Microsoft Office Suite to efficiently handle order processing and sales tasks
• Excellent proficiency with shipping software and IT tools to facilitate sales and logistics coordination
• The capacity to work accurately and fulfilll goals and deadlines in a hectic setting
• Proficient in English to effectively communicate with both internal teams and foreign clients
• Six months to a year of experience working with marine clients to comprehend industry-specific requirements and client expectations
• More language proficiency to improve communication with a variety of foreign clients