Sales Supervisor

HERMES SINGAPORE (RETAIL) PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Hermes Singapore (Retail) PTE LTD seeks a Store Supervisor to lead a team of sales staff, deliver quality service, and uphold operational excellence at the store level. You will oversee daily store operations, supervise staff, handle client inquiries, and ensure brand presentation while coordinating store events and achieving sales targets.

Fluent English is required, additional languages are a plus; you should be a team player with strong interpersonal skills, IT proficiency, and a professional

Qualifications

• Experience supervising a retail sales team.
• Excellent customer service and communication skills.
• Proficient in MS Office and basic IT/digital tools.

Responsibilities

• Assist and report to Store Manager to oversee daily store operations.
• Supervise a team of sales staff to provide excellent customer service.
• Handle client inquiries, concerns, and complaints.
• Ensure store presentation matches brand image.
• Coordinate with team on sales plans and store events.
• Motivate staff to achieve sales targets.
• Enforce proper security measures.
• Provide on-the-job product and skills training.
• Communicate with internal and external parties via email, text, and calls.
• Mentor assistant sales supervisors.
• Maintain high grooming and professional conduct.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Communication

MS Office

Tech-savvy

Job description

General Role

Responsible for supervising a team of sales staff to deliver quality and consistent services, to drive results, and to ensure operational excellence at the store level.

Major Responsibilities:

• Assist and report to the Assistant Store Manager / Store Manager, to manage and oversee the daily store operations
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handles client enquiries, concerns, and complaints
• Ensures store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties, including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve the sales targets established
• Ensures proper security measures are enforced
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Communicate in a timely manner with both internal and external parties, which includes emails, text messages, and phone calls
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in the retail industry
• Tech-savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages is a plus
• Must be a good team player, pleasant, service-oriented, and self-motivated.
• Strong team building, interpersonal, and communication skills.
• Hands-on computer knowledge of MS Office