Sales Specialist

Singapore Institute of Management; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Singapore Institute of Management Group in Singapore seeks a results-driven sales and student services professional to engage prospective learners, respond to inquiries, and guide applicants toward enrolment.

You will develop product knowledge, adhere to policies, meet KPIs, and use data to follow up on leads, maintaining accurate records to support efficient operations and student recruitment.

Qualifications

• Diploma with 2-3 years in sales or customer service.
• Experience in customer service and sales conversion processes.
• Understanding of higher education / professional development industry in Singapore.
• Well-developed diplomacy skills and ability to handle diverse customers.

Responsibilities

• Conduct outbound calls to potential customers.
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions.
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends and competitor offerings.
• Handle objections professionally and provide persuasive responses to enrolment.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Skills

Outbound calling

Customer service

Sales conversion

Relationship building

Education

Diploma

Job description

• Conduct outbound calls to potential customers
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness
• Handle objections professionally and provide persuasive responses to encourage enrolment.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Job Requirements

• Diploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education/professional development industry in Singapore
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Willing to learn and able to collaborate with different stakeholders