Sales Specialist

Singapore Institute of Management; Singapore; On-site; SGD 39,000 - 50,000; Full time

Job summary

Singapore Institute of Management in Singapore is seeking a proactive sales and customer service professional to handle outbound calls and engage prospective learners. You will respond to inquiries, build product knowledge, and work towards enrolment by understanding customer needs and presenting suitable learning solutions.

You will collaborate with stakeholders, adhere to policies, and stay updated on industry trends to enhance sales effectiveness and achieve KPIs.

Qualifications

• Diploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education/professional development industry in Singapore
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Willing to learn and able to collaborate with different stakeholders

Responsibilities

• Conduct outbound calls to potential customers
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness
• Handle objections professionally and provide persuasive responses to encourage enrolment.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Skills

Outbound calls

Customer service

Sales conversion

Communication

Collaboration

Education

Diploma

Tools

CRM software

Job description

• Conduct outbound calls to potential customers
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness
• Handle objections professionally and provide persuasive responses to encourage enrolment.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Job Requirements

• Diploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education/professional development industry in Singapore
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Willing to learn and able to collaborate with different stakeholders