Sales Secretary

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. seeks a proactive Secretarial Assistant to support the Director of Sales & Marketing and the Sales team, ensuring smooth daily operations within a fast-paced hotel environment.

Key duties include handling communications, coordinating meetings, site inspections during the Sales Manager's absence, and maintaining an up-to-date client database to support sales and marketing efforts.

Qualifications

• Minimum 1 year experience in a similar capability.
• Proficient in MS Office skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Good written and verbal communication skills.

Responsibilities

• Deliver secretarial support to the Director of Sales & Marketing / Director of Sales to ensure smooth daily operations.
• Provide administrative and clerical assistance to the sales team to support their sales activities.
• Manage incoming communications by filing reports, forwarding phone calls, replying to emails, and handling customer inquiries promptly.
• Conduct site inspections during the absence of the Sales Manager.
• Schedule and coordinate management meetings and appointments across various departments to facilitate collaboration.
• Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad-hoc groups to enhance guest experience.
• Prepare confirmation letters for group bookings to ensure clear communication with clients.
• Generate and maintain an up-to-date client database to support sales and marketing efforts.
• Manage the flow of information and correspondence related to the Sales & Marketing Department both internally and externally to ensure effective communication.
• Perform additional duties as assigned by hotel and department management to support business needs.

Skills

MS Office

Secretarial experience

Communication

Job description

Reports to

Director of Sales

Responsibilities

• Deliver secretarial support to the Director of Sales & Marketing / Director of Sales to ensure smooth daily operations
• Provide administrative and clerical assistance to the sales team to support their sales activities
• Manage incoming communications by filing reports, forwarding phone calls, replying to emails, and handling customer inquiries promptly
• Conduct site inspections during the absence of the Sales Manager
• Schedule and coordinate management meetings and appointments across various departments to facilitate collaboration
• Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad-hoc groups to enhance guest experience
• Prepare confirmation letters for group bookings to ensure clear communication with clients
• Generate and maintain an up-to-date client database to support sales and marketing efforts
• Manage the flow of information and correspondence related to the Sales & Marketing Department both internally and externally to ensure effective communication
• Perform additional duties as assigned by hotel and department management to support business needs

Required competencies and certifications

• Minimum 1 year experience in a similar capability
• Proficient in MS Office skills
• Capability to work effectively in a fast-paced environment and meet tight deadlines to support business operations
• Good written and verbal communication skills.