Assistant Sales Manager

Capella; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Capella Singapore is seeking an Assistant Sales Manager to drive business through direct sales and marketing activities at the luxury hotel. You will oversee corporate FIT and group accounts, developing action plans to hit revenue goals.

The role requires a diploma in Hospitality Management, at least 3 years in room sales for a luxury property, and strong selling skills. Proficiency in Microsoft Office and Opera Cloud is a plus; you will train new team members and coordinate cross-department

Qualifications

• Diploma in Hospitality Management or equivalent.
• Minimum 3 years of Room Sales experience in a luxury hotel.
• Strong selling skills and understanding of sales processes.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Opera Cloud (S&C) is a plus.
• Able to train new team members.

Responsibilities

• Maximize sales and upselling opportunities through soliciting new corporate FIT and group accounts and maintaining relationships with existing accounts.
• Schedule meetings with potential clients and coordinate business deals that promote the hotel and its services.
• Fulfils a minimum of 20 sales activities per week including sales calls, entertainment and site inspections.
• Collaborate and communicate with relevant departments to meet guests' requirements.
• Meet or exceed individual and room sales targets set by management.
• Ensure sales activities focus on all facilities including Club Residences, Catering, F&B, Auriga Spa, and experiences.
• Prospect new businesses through phone solicitation, on-site sales calls, site visits, and industry events/trade exhibitions and overseas sales trips.
• Develop an action plan addressing accounts' needs and review with Directors on a quarterly basis.
• Monitors competitors' activities as it relates to the hotel and accounts and shares insights with stakeholders.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Organise quarterly client engagement activities.

Skills

Room sales

Selling skills

MS Office

Opera Cloud

Team training

Education

Diploma in Hospitality Management

Tools

Opera Cloud

Job description

Position Overview

The Assistant Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. The role will overlook the activities and performance of corporate FIT and group accounts, developing action plan to achieve organizational sales goals and revenue.

The Role

Sales activities

• Maximize sales and upselling/cross-selling opportunities through soliciting new corporate FIT and group accounts and maintaining relationship with existing accounts

• Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services

• Fulfills a minimum of 20 sales activities per week including sales call, entertainment and site inspection.

• Collaborate and communicate with relevant departments to meet guests' requirements

• Meet or exceed individual and room sales target set by the management.

• Ensure sales activities focus on all facilities including Club Residences, Catering, Food and Beverage, Auriga Spa, inclusive of all experiences in the hotel.

• Prospect new businesses through phone solicitation, on-site sales calls, conducing site-visits, and participations in relevant industry events, trade exhibitions and overseas sales trips to promote the hotel and develop potential business.

• Develop an action plan that will address the accounts needs and demands and review with Director of Sales and Director of Sales & Marketing on a quarterly basis. This includes tactical plan of action and development of other key accounts

• Monitors competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders.

• Promote teamwork and quality service through daily communications and coordination with other departments

• Organise quarterly clients engagement activities

Talent Profile

• Diploma in Hospitality Management or equivalent
• Minimum 3 years of working experience in Room Sales for a luxury hotel
  
• Good selling skills and understanding of sales processes
• Knowledge in Microsoft Office including words, excel, power point
• Knowledge in S&C Opera Cloud
• Able to train new team members