Sales Order Management Manager - SG

ADVANCE.AI; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

ADVANCE.AI is seeking a Sales Order Management Manager to join the Commercial Operations team in Singapore. You will ensure compliant order flow and administer client account openings and changes. The role requires 3–5 years in high‑performance sales operations, strong communication and analytical skills, and CRM experience (Salesforce/HubSpot/Zoho).

Fintech or payments exposure is a plus. You will collaborate with cross‑functional teams, support billing accuracy, and drive process improvements

Qualifications

• 3–5 years in high-performance sales organisation in sales support, sales operations, client operations or operations expertise
• Experience in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target oriented and able to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication
• Proficiency in CRM tools such as Salesforce, Zoho CRM or HubSpot

Responsabilités

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Connaissances

Sales operations

CRM tools

English fluency

Communication skills

Teamwork

Analytical thinking

Outils

Salesforce

HubSpot

Zoho CRM

Description du poste

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 500 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

About the role:

As a member of Commercial Operations team, Sales Order Management Manager will support the Sales organisation by fulfilling business requests and/or account orders. This role will ensure compliance to all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, fast learner, good communication skills and able to work in a fast paced environment.

Key Responsibilities:

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Skills & Experience:

• Minimum 3-5 years' experience in high performance sales organisation in sales support, sales operations, client operations or operations expertise
• Preferred to have work in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target orientated and high ability to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication,
• Proficiency in CRM tools such as Salesforce, Zoho CRM or Hubspot

Additional Skills & Qualities:

• Change agility - someone who can keep pace and be adaptable to the changing needs of projects and the organization.
• Can work independently to plan and complete tasks with minimal input
• Self-motivated with lifelong learning habits
• Experience with fintech or payment service is a plus
• Experience working in a global role is a plus
• Able to communicate and write in Chinese is a plus