Sales Order Management Manager

ADVANCE.AI; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

ADVANCE.AI is seeking a Sales Order Management Manager to support the Sales organization by handling client accounts, processing orders, and ensuring policy compliance. The role requires independent, fast-paced work, strong communication, and meticulous attention to detail.

Ideal candidates will have 3–5 years in sales operations or related roles, experience in credit bureau environments, and proficiency with CRM tools such as Salesforce, HubSpot or Zoho CRM.

Formación

• 3-5 years of experience in high performance sales organisation or sales operations roles.
• Experience in credit bureau environment is a plus.
• Strong analytical and problem-solving abilities to optimise processes.
• Excellent written and verbal communication and collaboration with cross-functional teams.
• Ability to work independently and manage multiple tasks in a fast-paced setting.

Responsabilidades

• Ensure compliance with policies and manage client account orders and order flow.
• Troubleshoot client account configurations and suggest system/process enhancements.
• Coordinate with commercial department on updated processes for customer orders.
• Resolve discrepancies in billing or production transactions and ensure accurate billing.
• Monitor and analyse customer data to propose data changes and drive implementation.
• Lead cross-functional projects and support various enhancement initiatives.

Conocimientos

Sales Operations

CRM Tools

Communication Skills

Analytical Thinking

Teamwork

Herramientas

Salesforce

HubSpot

Zoho CRM

Descripción del empleo

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 500 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

About the role:

As a member of Commercial Operations team, Sales Order Management Manager will support the Sales organisation by fulfilling business requests and/or account orders. This role will ensure compliance to all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, fast learner, good communication skills and able to work in a fast paced environment.

Key Responsibilities:

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Skills & Experience:

• Minimum 3-5 years' experience in high performance sales organisation in sales support, sales operations, client operations or operations expertise
• Preferred to have work in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target orientated and high ability to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication,
• Proficiency in CRM tools such as Salesforce, Zoho CRM or Hubspot

Additional Skills & Qualities:

• Change agility - someone who can keep pace and be adaptable to the changing needs of projects and the organization.
• Can work independently to plan and complete tasks with minimal input
• Self-motivated with lifelong learning habits
• Experience with fintech or payment service is a plus
• Experience working in a global role is a plus