Sales Ops Manager: Strategy & Forecasting

Starhub Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

StarHub Ltd is seeking a Sales Operations Manager to drive sales efficiency and performance visibility across the organization. You will partner with finance and leadership to set targets, manage quotas/territories, and optimize the sales tech stack while delivering actionable forecasts and reporting.

You will monitor KPIs, analyze pipeline metrics, and lead the development of dashboards and ad-hoc analyses to inform strategic decisions.

Qualifications

• 3–6 years of experience in Sales Operations, Revenue Operations, Business Operations, or Commercial Analysis.
• Advanced CRM expertise.
• Advanced Excel/Google Sheets; proficiency in BI tools is highly regarded.
• Strong business acumen and financial modeling capabilities.
• Exceptional cross-functional stakeholder management (Sales, Finance, Marketing, HR).
• Strong problem-solving skills with a process-improvement mindset.

Responsibilities

• Strategic Target Setting: Partner with executive leadership to define, refine, and cascade sales targets aligned with broader corporate revenue goals.
• Quota & Territory Management: Lead the annual quota setting process and territory allocation, ensuring fair and optimized coverage across sales tiers.
• Commission & Incentive Structure: Collaborate with HR/Finance to design, implement, and administer competitive sales incentive plans (SIP) and commission payouts.
• Performance Tracking: Monitor individual, team, and overall business metrics monthly, identifying pipeline bottlenecks and conversion gaps.
• Forecasting & Cadence: Drive weekly/monthly sales forecasting models and cadence calls with sales leadership to ensure high predictability between actuals vs. targets.
• Dashboard Management: Build, maintain, and automate real-time executive dashboards and performance reports for leadership and frontline reps.
• Ad-hoc Analytics: Provide commercial insights and custom reporting to support strategic decision-making and board meetings.
• CRM & Tech Stack Ownership: Act as the primary administrator and advocate for the CRM and sales enablement tools; ensure data hygiene and team adoption.
• Process Enhancement: Standardise, streamline, and document sales workflows to reduce friction in the sales cycle.
• Enablement Support: Partner with marketing and enablement teams to ensure reps are equipped with optimal tools, collateral, and system onboarding.

Skills

Sales Ops experience

Cross-functional collaboration

Financial modeling

Problem solving

Stakeholder management

Forecasting

Process improvement

Tools

CRM software

BI tools

Job description

StarHub Ltd is seeking a Sales Operations Manager to drive sales efficiency and performance visibility across the organization. You will partner with finance and leadership to set targets, manage quotas/territories, and optimize the sales tech stack while delivering actionable forecasts and reporting.

You will monitor KPIs, analyze pipeline metrics, and lead the development of dashboards and ad-hoc analyses to inform strategic decisions.